Protection Specialist

3 weeks ago

Oakland, California, United States GOODWILL OF THE SAN FRANCISCO BAY Full time
Job Summary
We are seeking a skilled Protection Specialist to join our team at Goodwill of the San Francisco Bay. This role provides evaluation, communication, coordination, recognition, and enforcement in the areas of safety, health, environment, and asset protection on a district level.

As a Protection Specialist, you will work closely with Stores and Corporate management to control inventory shrink, reduce damages, improve gross margin, minimize accident frequency rates on General Liability, Property, and Workers Compensation claims, and ensure a safe environment for customers and Team Members. You will conduct investigations into alleged policy/procedure violations and theft, including conducting interviews and reviewing Closed Circuit Television (CCTV) necessary for same, and writing reports on information received. Physical travel to assigned and unassigned sites is required for scheduled site visits, incident response, and to maintain program standards for asset protection and safety programs.

Key Responsibilities:
1. Execute the business plan and associated Asset Protection and Safety programs to deliver desired shrink, safety, and profit results with the highest service standards.
2. Respond to incidents at assigned sites and non-assigned sights as required, ensuring asset protection and safety coverage are maintained and financial goals are achieved.
3. Review asset protection, safety, and company audits by reviewing digital, hard copy, and CCTV, and provide all data/reports to appropriate manager.
4. Conduct asset protection, safety, and organizational audits on-site and remote (CCTV), ensuring company policy expectations are achieved.
5. Develop great teams and partnerships by fostering good working relationships with corporate workgroups and local law enforcement to improve inventory shrinkage and store operations.
6. Partner with Store leadership, Human Resources, and internal customers to ensure internal policy and procedures are developed, improved, and adhered to.
7. Work with internal customers and Company leadership to develop loss reduction strategies, conduct on-going risk assessments, and outline corrective measures.
8. Ensure that all physical security measures are in place and operational (i.e., alarms, CCTV, etc.).
9. Coordinate implementation of emergency response plans and act as Emergency Coordinator for the District.
10. Reviews/Reports on inventory movement and damages, supports inventory activities, and ensures accuracy.
11. Conduct Safety and Incident Reviews, drive Safety awareness and training programs, and reviews incoming communications, alerts, audits, etc., for Asset Protection and Safety to achieve risk or liability reduction goals.
12. Attends meetings and scheduling obligations monthly, weekly, and daily, adjusts schedules with little to no notice to meet needs or emergency situations, maintains regular and consistent in-person attendance, and performs other related duties as assigned.

Requirements:
1. Associates or Bachelor's Degree preferred.
2. At least 3 years' experience in multi-site retail security/loss prevention, including use of Wicklander Zulawski (WZ) interview training program, Basic OSHA Safety regulations, LPC, and CFE certifications preferred.
3. Microsoft office skills including Word, Excel, and Outlook, experienced in CCTV usage, ability to speak and read English proficiently, bilingual skills helpful but not required.
4. Ability to prioritize duties every day, managing multiple investigations/audits, discerning information given for appropriate next steps, make appropriate decisions in stressful situations, analyze and interpret information to identify exceptions and trends signaling potential loss.
5. Valid drivers' license and clean MVR, ability to pass a background check and drug screen where applicable for position.

Salary: $67,000 annually.
Benefits include Medical, Dental & Vision Insurance, Retirement Fund, Professional Development Training, Commuter Benefits, Flexible Healthcare Spending Account, Mental Health + Wellbeing Employee Assistance Program, and more.

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