Patient Service Representative

3 weeks ago


Payson, Arizona, United States Banner Physical Therapy Full time
Job Title: Patient Service Specialist

Overview:

We are seeking a highly skilled Patient Service Specialist to join our team at Banner Physical Therapy. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.

Responsibilities:

  • Greet new and existing patients, register new patients, and provide information about what to expect during their visit.
  • Schedule patient appointments in person or over the phone.
  • Communicate with various parties, including attorney offices, insurance companies, translation companies, market operational leaders, and business development teams.
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.
  • Provide patients with pertinent information about their next appointment as they check out.
  • Respond to requests for information from patients, providers, and coworkers.

Qualifications:

  • High School Diploma or GED required.
  • Healthcare experience.
  • 1 year of front desk experience.

Preferred Qualifications:

  • Insurance verification experience.
  • 1 year of scheduling experience.

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift.
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
  • Ability to carry office supplies up to 10lbs.
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
  • Ability to speak and hear sufficiently to understand and give directions.

About Us:

Banner Physical Therapy is committed to delivering exceptional patient care and service in a welcoming, positive, and helpful environment. As a Patient Service Specialist, you will have the opportunity to make a meaningful impact on our patients' lives and contribute to our mission of providing high-quality healthcare services.

Banner Physical Therapy is an equal opportunity employer and welcomes applications from diverse candidates.



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