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Front End Store Leader
2 weeks ago
As a Front End Store Leader, you will oversee the management and duties of store operations to meet financial and sales goals. You will build associate and customer relations, promote a strong culture in support of Food Lion's strategy, and maintain solid communications with the management team and all associates in the store and throughout the organization.
The ideal candidate will have a high school graduate or equivalent preferred, ability to lead and manage a team, and strong understanding of store operations and merchandising techniques. They will also possess excellent interpersonal, organizational, communication, and customer service skills, as well as demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances.
Responsibilities:
- Oversee the management and duties of store operations to meet financial and sales goals.
- Build associate and customer relations, promote a strong culture in support of Food Lion's strategy.
- Maintain solid communications with the management team and all associates in the store and throughout the organization.
- Manage all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go, if applicable.
- Hire, train, and develop associates to meet department needs.
- Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
- Develop and implement strategies to improve customer service and overall store experience.
- Collaborate with management team to achieve budgeted financials, operating results, and Food Lion To-Go KPIs.
- Ensure all Front End cashiers review the weekly sales flyer and understand where to find key items and communicate unanticipated out-of-stock conditions.
- Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses.
- Ensure proper control of all store funds and company assets.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Record and report all associate and customer accidents in accordance with established Food Lion procedures.
- Ensures compliance with local, state, and federal regulations.
- Adheres to all company guidelines, policies, and standard practices.
- Maintains security standards.
- Successfully complete Computer-Based Training (CBT) and Training guide.
- Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.