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Front End Team Lead

1 week ago

Myrtle Beach, South Carolina, United States Food Lion Full time

**Job Description:**

 

We are looking for a highly motivated and organized individual to fill the role of Customer Service Leader in our Front End team. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a positive shopping experience, and maintaining high standards of customer satisfaction.

 

**Responsibilities include:

  1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience
  2. Greet each customer and use their name whenever possible
  3. Avoid personal conversations with other associates when customers are present
  4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
  5. Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
  6. Ensure work station and front end area of the store has a neat and clean presentation
  7. Maintain proper knowledge of all sales associate register functions and Front End accounting services
  8. Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
  9. Ensure the MVP savings center KIOSK is filled with paper and properly working
  10. Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
  11. Perform the task of the customer lead as needed to ensure service standards are maintained
  12. Maintain alertness and call for assistance when needed to service customers per service standards
  13. Be courteous and helpful to other associates
  14. Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code
  15. Adhere to all company guidelines, policies, and standard practices
  16. Observe and correct all unsafe conditions that could cause associate or customer accidents
  17. Notify QA of any cleaning issues or maintenance required on front end
  18. Succesfully complete computer-based training (CBT) and training aid courses
  19. Perform all other duties as assigned