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Fire Alarm and Access Control Systems Technician

1 month ago

Tulsa, Oklahoma, United States Johnson Controls Full time
Unlock Your Potential with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.

Be Part of a Winning Team

With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

What We Offer
  • Competitive pay
  • Paid vacation, holidays, and sick time
  • Comprehensive benefits package, including 401K, medical, dental, and vision care
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
  • Encouraging and collaborative team environment
Key Responsibilities

As a Fire Alarm, Access Control, and CCTV Service Technician, you will:

  • Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions
  • Contact customer representative and determine equipment/systems problems
  • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins, modification notices, etc. to repair equipment
  • Service, troubleshoot, and install many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell
  • Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals
  • Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happiness
  • Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers
  • Obtain customer signature upon completing service call assignment
  • Participate in a scheduled On-call rotation
  • Help to train or mentor others on the service team
  • Perform other duties as assigned
Requirements
  • 5 years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
  • State of Oklahoma Fire Alarm, Access Control, and CCTV licenses
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
  • High School Graduate or equivalent
  • Ability to follow verbal and written instructions
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Ability to work flexible hours, including weekends, to meet customer requirements
  • Overnight travel may be required
  • Demonstrate a high level of customer service
  • Maintain truck inventory to ensure timely response to customer needs
  • Ability to implement and always follow safety guidelines and procedures
  • Strong organizational skills, a positive attitude, and an ability to learn quickly
  • Possess a valid driver's license and driving record that meets company requirements
  • Able to pass a pre-employment background and drug test
  • Retain any licenses that are required by National, State, and Local codes
Preferred Qualifications
  • NICET Level II certification
  • Nurse call license