Customer Service Representative
5 days ago
Burlington Stores, Inc. is a leading national retailer offering on-trend apparel at compelling prices to fashion-conscious women and men.
We are seeking a Customer Service Representative with excellent communication skills and a positive attitude to join our team as a Shortage Control Associate.
Your role will be to maintain a secure shopping environment while delivering exceptional customer service by greeting every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
As a Shortage Control Associate, you will directly impact the store's security and the overall shopping experience for our customers by exhibiting command presence, knowledge of theft trends, and a positive impression of control.
You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.
**Key Responsibilities:**
- Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
- Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
- Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
- Create a secure environment and reduce opportunities for theft
Requirements:
- 1+ years of experience in customer service, hospitality, retail, AP/LP, or Operations is preferred
- Ability to stand and walk for extended periods of time and to visually monitor store environment
- Ability to maintain confidentiality is required
- Ability to review, analyze and comprehend business trends
- Ability to exhibit a positive demeanor, strong posture, and energetic greeting
- Ability to work in a fast-paced, high-pressure environment with detailed focus and disciplined decision making
- Excellent communication with customers and co-workers
- Excellent leadership skills that support fostering productive business relationships
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