Healthcare IT Systems Specialist
5 days ago
Skyrocket your career in healthcare technology with SCA Health, a dynamic organization committed to delivering exceptional patient care. As a Clinical Systems Analyst, you will play a pivotal role in supporting our specialty practice technology systems, primarily focusing on Athena Health and integrated solutions.
This is an exciting opportunity to join a team that shares your passion for innovation and excellence. As a Clinical Systems Analyst, you will be responsible for monitoring and managing incoming ServiceNow tickets, collaborating closely with practice end-users, IT, and external vendors to ensure timely, efficient, and effective end-user support.
The ideal candidate will possess 3+ years of experience in a systems administrator or analyst capacity using Athena Health applications in a provider practice environment. Comfortable communicating directly with physicians, practice operations, revenue cycle, and external vendors is also required.
Responsibilities:
- Assist in the support, maintenance, and troubleshooting of EHR, Practice Management, Revenue Cycle, and integrated solutions, specifically Athena Health clinical applications.
- Participate in the configuration and customization of clinical applications to meet the needs of SCA's specialty practices.
- Work with end-users to identify, document, and resolve issues related to clinical applications.
- Assist in the development and execution of test plans, quality assurance, and user acceptance testing for system updates and new system implementations.
- Support data integrity initiatives by assisting with data extraction, reporting, and analysis.
- Collaborate cross-functionally with IT, clinical staff, and vendors to ensure seamless system operations.
- Develop training materials and provide end-user training and support, as needed.
To succeed in this role, you must have excellent problem-solving and analytical skills, with the ability to work independently and as part of a team. Strong written and verbal communication skills are also essential. Experience using ServiceNow, ZenDesk, Jira, or equivalent ticketing systems is preferred.
As a Clinical Systems Analyst at SCA Health, you can expect a competitive salary range of $75,000 - $95,000 per year, based on experience and qualifications. With opportunities for growth and professional development, we invite you to join our team and contribute to our mission of delivering exceptional patient care.
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