Patient Experience Representative

7 days ago

Washington, United States Advantia Health Full time
About Us:
Advantia Health is transforming healthcare for all women by setting a higher standard of care and convenience while reducing unnecessary costs. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease.

Job Description:
We are seeking a highly motivated and organized Front Desk Representative to join our team. As a Front Desk Representative, you will be responsible for greeting patients, registering them, and scheduling appointments while working closely with practice providers and staff to ensure an exceptional patient experience.

Responsibilities:
  • Greet patients in a polite, prompt, and helpful manner, providing any necessary instructions or directions.
  • Accommodate patient needs, answer questions, and inform the back office of each patient's arrival.
  • Verify and update patient insurance information in the system for each patient at each visit.
  • Use the computer system to generate information necessary for billing, maintaining current understanding of patient medical insurance changes, including HMO and PPO coverage and copay levels.
  • Collect copays/surgery deposits/balances, provide any forms needing completion, and obtain signatures as necessary.
  • Answer telephone calls in a pleasant manner and deal with patient needs expeditiously.
  • Process triage phone calls and direct to the appropriate medical personnel.

Qualifications:
  • High school diploma or GED required.
  • Prior experience working as a receptionist in a medical office is preferred.
  • Minimum of two years' experience in a customer service setting, preferably six months of receptionist experience in a healthcare setting and experience with office equipment.

Benefits and Compensation:
  • A competitive hourly rate ranging from $22.00 to $25.00 per hour, based on years of experience.
  • Health, dental, and vision insurance.
  • Health Savings Account (HSA) and Flexible Savings Account (FSA) option.
  • 401k retirement plan with company-provided match after one year of employment.
  • Life and disability insurances.
  • Paid holidays and PTO.

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