Patient Service Center Representative

3 days ago

Washington, United States Intermountain Healthcare Full time

Job Description: You are the first connection between Intermountain and patients; we look for individuals who embody Intermountain's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You are responsible for fostering relationships with patients, parents, and guardians regarding the patient's care to include answering phones promptly and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers. As a Patient Service Center Representative, you assist patients as they navigate their healthcare needs by: Establishing courteous and professional connections with patients over the phone and/or via secure messaging. Effectively identifying and resolving patient needs such as scheduling appointments, answering general business and billing questions, connecting patients to their care team, etc. Documenting essential information in electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless resolution for the patient. Using analytic skills and technical resources to anticipate patient needs and offer to resolve needs. Cordially assisting patients and clinical caregivers with appointment maintenance activities including working queues, rescheduling appointments, cancelling appointments, appointment reminders, appointment preparations, and obtaining interpretation services. Eagerly providing a superior level of customer service that is consistent with company standards and goals, including outbound calls to patients, parents, guardians, facilities, other departments or teams. Complete job training and pass-off requirements. Minimum Qualifications Six months of customer service experience involving interactions with customers in person and by phone. Professional manner and strong interpersonal and communication skills. Demonstrated basic computer skills involving word processing and data entry. Preferred Qualifications One year of customer service experience, especially in a Hospital or Medical Office. Problem-solving ability, analytical skills, self-motivated and able to work well in a call center environment. Demonstrate excellent verbal and written communications skills. Experience taking incoming and/or outgoing calls in a professional work environment. Physical Requirements: Interact with others respectfully and communicate information effectively verbally and in writing. Operate computers and other office equipment requiring the ability to move fingers and hands. See and read computer monitors and read and understand documents. Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. Location: Lake Park Building Work City: West Valley City Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.34 - $22.54 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions subject to close without notice. #J-18808-Ljbffr

  • Patient Services Representative

    2 months ago

    Washington, United States US Fertility Full time

    Enjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.The work we do building...

  • Patient Service Representative

    1 week ago

    Washington, United States Children's National Health System Full time

    Job Title: Patient Service RepresentativeAbout the Role:We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Children's National Health System. As a key member of our front office staff, you will play a vital role in ensuring that patients receive exceptional care and service.Key Responsibilities:- Greet...

  • Patient Services Representative

    3 months ago

    Washington, United States US Fertility Full time

    Enjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.The work we do building...

  • Optical Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States Vision Center Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Optical Service Representative to join our team at Vision Center in South Carolina.This is a full-time position that involves providing exceptional customer service, data entry, and administrative support. The ideal candidate will have excellent communication skills, attention to detail, and the...

  • Phlebotomist Patient Services Representative

    1 month ago

    Washington, United States GTT, LLC Full time

    Job Title: Phlebotomist Patient Services RepresentativeContract Duration: 2 MonthsWork Type: Onsite, 1st Shift - Monday - Friday 8 - 4:30 pmLocation: Washington, DCJob Description:Join Our Team and Make a Difference in HealthcareAs a Patient Services Representative II, you will play a crucial role in providing high-quality patient care. You will be...

  • Patient Service Representative

    6 months ago

    Washington, United States Howard University Full time

    The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. BASIC FUNCTION: Under the supervision of the Practice Office Manager/Supervisor, the Patient Service...

  • Patient Services Specialist

    2 weeks ago

    Washington, United States Providence Health & Service Full time

    Description Patient Services Specialist - St Josephs Hospital, WA & Mount Carmel Hospital, WA One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California....

  • Call Center Representative

    7 months ago

    Washington, United States Talkishco Full time

    Description We are looking for an experienced Call Center Representative to join the Talkishco team in Washington, DC. This is an exciting opportunity for an outgoing individual who loves connecting with people and providing outstanding customer service. As a Call Center Representative, you will have the chance to make a difference in the lives of our...

  • Member Service Center Representative

    4 months ago

    Fort Washington, United States TruMark Financial Full time

    TRUMARK FINANCIAL CREDIT UNION JOB DESCRIPTION Job Title: Member Service Center Representative Department: Member Service Center Reports To: Assistant Member Service Center Assistant Manager FLSA Status: Non Exempt - S/T60 SCHEDULE Flexible availability - must be available to work nights and weekends. ACCOUNTABILITY OBJECTIVE: Communicates with members...

  • Member Service Center Representative

    1 week ago

    Fort Washington, United States TruMark Financial Full time

    TRUMARK FINANCIAL CREDIT UNION JOB DESCRIPTION Job Title: Member Service Center Representative Department: Member Service Center Reports to: Member Service Center Supervisor FLSA Status: Non-Exempt Location: Fort Washington, PA Salary Grade: S/T 60 Schedule: Monday- Friday - 7:30a.m. to 8:00 p.m. & Saturday and Sunday 8:30 a.m. to 1:00 p.m. Position...

  • Communications Center Representative

    5 days ago

    Washington, Washington, D.C., United States TEKsystems Full time

    About the RoleThis Communications Center Representative position at TEKsystems is an exciting opportunity for customer-focused professionals to join our team in Washington, DC. The ideal candidate will possess excellent communication skills and experience working in a fast-paced environment.Responsibilities:Operate a switchboard system, handling multiple...

  • Call Center Representative

    2 months ago

    Washington, United States Bighorn Law Full time

    We are looking for an experienced Call Center Representative to join the Talkishco team in Washington, DC. This is an exciting opportunity for an outgoing individual who loves connecting with people and providing outstanding customer service. As a Call Center Representative, you will have the chance to make a difference in the lives of our customers, resolve...

  • Healthcare Service Representative

    1 week ago

    Washington, Washington, D.C., United States Optum Full time

    Optum: A Global Healthcare Organization">We are seeking a skilled Patient Support Center Representative to join our team at Optum. This role is ideal for individuals who are passionate about delivering exceptional customer service and have a strong understanding of healthcare principles.">About the Role:">">The Patient Support Center Representative will...

  • Patient Service Specialist

    7 days ago

    Washington, Washington, D.C., United States NovaCare Rehabilitation Full time

    OverviewWe are seeking a highly skilled and patient-focused Patient Service Specialist - Front Desk Representative to join our team at NovaCare Rehabilitation in Washington DC.Job Summary:The Patient Service Specialist - Front Desk Representative will be responsible for managing the front desk operations, providing exceptional patient care, and ensuring...

  • Dental Patient Care Navigator

    5 months ago

    Washington, United States Mary's Center Full time

    Description Mary's Center is committed to promoting diversity, equity and inclusion (DEI) within our organization and the communities we serve. We embrace diversity of experiences, ideas, and individuals, and seek to bring a diverse group of candidates to the table. Important Note: Mary's Center is mandating the COVID-19 vaccine + booster for all...

  • Medical Director for Child and Adolescent Mental Health Services

    1 week ago

    Washington, United States Patient Centered Services Full time

    **About the Opportunity**We are seeking an experienced and visionary Child and Adolescent Psychiatrist to join our team as Medical Director in a dynamic community-based setting in Washington, DC.The successful candidate will oversee and enhance mental health services for children and adolescents while directly engaging with patients to make a meaningful...

  • Bilingual Patient Advocate

    3 weeks ago

    Washington, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate (Spanish/English). This position will be located on-site at a hospital in Washington, D.C. The Full Time schedule for this role will be Monday-Friday; 10am-6:30pm. Job Summary The purpose of this position is to connect uninsured hospital patients...

  • Dental Patient Care Navigator

    5 months ago

    Washington, United States Mary's Center Full time

    Mary's Center is committed to promoting diversity, equity and inclusion (DEI) within our organization and the communities we serve.We embrace diversity of experiences, ideas, and individuals, and seek to bring a diverse group of candidates to the table. Important Note: Mary's Center is mandating the COVID-19 vaccine + booster for all staff.Position Summary...

  • Administrative Support Coordinator

    1 week ago

    Washington, Pennsylvania, United States Gateway Rehabilitation Center Full time

    Job Title: Administrative Support Coordinator - Patient ServicesWe are seeking a highly organized and detail-oriented Administrative Support Coordinator to join our team at the Gateway Rehabilitation Center. This is a part-time position that provides administrative and operational support to our outpatient programming.Responsibilities:Process patient...

  • Patient Access Representative

    1 month ago

    Washington, United States Medix Full time

    A world-class Healthcare organization is seeking experienced Customer Service Representatives to join their Patient Access Team. This is a Fully Remote, contract opportunity. Candidates must live in Washington State and be able to do IT kit pickups from one of the following locations: Seattle, Tacoma, Renton, Bellevue, Everett, Spokane. Overview: Perform...