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Store Operations Manager
2 months ago
Janie and Jack LLC is seeking a highly motivated and experienced Store Operations Manager to join our team. As a champion of the business, you will lead confidently to drive exceptional results and become an integral part of our operations team.
Key Responsibilities- Store Operations Management: Support the General Manager in managing the day-to-day operations of the store to ensure it meets key performance indicators (KPIs).
- Action Plan Development: Cooperate with the General Manager to develop clear action plans for the store and strive to achieve objectives, deliverables, and timelines of the plan.
- Sales Generation and Customer Focus: Be a result-driven role model for the team in sales generation and lead with exceptional customer focus, monitoring and coaching staff to continually improve selling opportunities and build genuine customer relationships.
- Visual and Merchandising Strategies: Create and implement visual and merchandising strategies to increase sales; understand floor capacity and store layout.
- Customer Experience Enhancement: Utilize tools and resources to enhance the customer experience.
- Change Management: Thrive in change and uncertainty and generate ideas to evolve and grow the business.
- Team Motivation and Inspiration: Motivate and inspire the team to achieve/exceed hourly, daily, weekly business goals through in-store and omni-selling, using strong business acumen skills.
- Positive Work Environment: Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity, and a passion for the brand.
- Team Building and Development: Support the General Manager on building a dynamic team by networking, recruiting, and anticipating future needs based on business objectives.
- Accountability and Operational Strength: Be accountable for self and consistently hold others accountable; be operationally strong and resourceful.
- Training and Development: Identify and assess training needs, create tailored training plans, and implement various training methods to enhance employees' skills and performance in partnership with the General Manager.
- Experience: 2-4 years of retail sales experience with management experience (preferred).
- Leadership Experience: Experienced leadership with demonstrated experience in meeting/exceeding sales and profits.
- Training Skills: Training skills to elevate the team's product knowledge and selling skills.
- Merchandising Strategies: Experience implementing merchandising strategies and changing visual sets.
- Authenticity and Sincerity: Act with authenticity, sincerity, and transparency.
- Availability: Be available when needed, including nights, weekends, and holidays, in addition to our peak business periods such as the holiday season.
- Physical Demands: Ability to constantly bend, open, lift, carry, and move merchandise and fixtures up to 40 pounds as needed.
- Age Requirement: Be at least 18 years old.
- The Product: Enjoy a generous employee discount on all in-store merchandise.
- The People: Work with incredible people on our team.
- The Experience: Enjoy a rewarding career at a respected global children's brand.
- The Benefits: Receive a competitive paid time off plan, extensive 401(k) plan with company matching, medical, dental, vision, and life insurance, employee assistance program with resources like financial and legal assistance, emotional work/life counseling, health, and wellness resources, tuition reimbursement, and a fun work environment.
