On-call Shelter Assistant

3 days ago


Pasco, Washington, United States Whatcom County, WA Full time
Job Title: On-call Shelter Assistant

Whatcom County Health & Community Services is seeking a dedicated and compassionate individual to join our team as an On-call Shelter Assistant. As a key member of our severe weather shelter team, you will provide critical support to individuals experiencing homelessness during periods of inclement weather.

Job Summary:

As an On-call Shelter Assistant, you will be responsible for providing front-line services to guests of the severe weather shelter, including orienting new individuals to the shelter, mediating interpersonal conflict, and providing information regarding other services and resources. You will work closely with the Shelter Manager to ensure a safe and welcoming environment for all guests.

Key Responsibilities:
  • Open and close shelter according to procedures
  • Greet and check in guests, and orient guests to the shelter, and communicate shelter rules and policies to guests
  • Provide blankets, sheets, towels and other supplies according to procedures
  • Assist with all aspects of snack and beverage service during shift
  • Engage in effective de-escalation, and proactive and creative problem solving to maintain a safe environment
  • Identify and intervene productively in emergency situations, including medical emergencies, mental health crises, and interpersonal conflicts
  • Perform light cleaning tasks as required to maintain a safe and sanitary environment throughout the shift
Requirements:
  • Genuine desire to work with people experiencing homelessness, including those with mental illness and/or substance use disorder
  • Ability to treat guests with respect and professionalism, and communicate and work effectively with staff and guests from various backgrounds and who may be displaying a wide range of behaviors
  • Ability to travel to shelter location during severe weather such as ice and snow
  • Ability to stay awake and alert throughout an overnight shift
  • Ability to compose thorough and accurate incident reports and other documentation
What We Offer:

Paid training will be provided covering crisis intervention, de-escalation, situational awareness, CPR, substance use, overdose prevention, mental health symptoms, available local resources, and other related topics. This position is not eligible for benefits.

Please describe any experience you have working with people experiencing homelessness, including those with mental illness and/or substance use disorder.

Are you willing and able to work overnight shifts on an on-call basis this coming winter?

Are you able to travel to shelter location in downtown Bellingham during severe weather such as ice and snow?



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