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Parts Specialist

4 weeks ago

Pompano Beach, Florida, United States MarineMax Full time
Job Summary:

The Parts Specialist is responsible for providing support to the Parts Manager and parts staff at MarineMax. This role involves providing customer service, ensuring the smooth operation of the parts department, and receiving, stocking, and distributing equipment and parts to other departments.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers.
  • Perform inventory control functions, including cycle counts and stocking.
  • Sort and place materials and parts on racks, shelves, or in bins.
  • Enter parts inventory information through the use of IDS.
  • Place price tags on merchandise as needed.
  • Complete order forms and place orders with vendors and manufacturers as directed by the Parts Manager.
  • Read production schedules, customer orders, work orders, shipping orders, or requisitions to determine items to be moved or distributed.
  • Maintain good working relationships with factory and vendor representatives.
  • Place orders for special order parts as required.
  • Inform technicians and customers of the arrival of special order parts.
  • Carefully check invoices against work orders.
  • Keep parts catalogs up to date.

Key Result Areas:

  • Internal/external customer satisfaction.
  • Accurate paperwork and parts files.
  • Effective communication with internal and external customers about products.
  • Inventory maintenance.
  • Adequate inventory and turnaround time of ordering to ensure timely completion of service work.
  • Up-to-date catalogs and parts brochures.