Store Consultant
4 weeks ago
The Customer Experience Specialist at FedEx Office is responsible for delivering exceptional customer service to all customers. This role requires a consultative approach to understand customer needs and provide solutions. The ideal candidate will be knowledgeable in all areas of the store's business, including print, signs & graphics, and shipping.
Key Responsibilities- Provide consultative customer service to ensure customer satisfaction
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping
- Set up and operate printing, binding, and other related equipment
- Maintain a safe, clean, and orderly retail store
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
The Customer Experience Specialist will work in a fast-paced retail environment with minimal supervision. The ideal candidate will be able to stand for long periods, move and lift 55 pounds, and perform work activities requiring cooperation and instruction.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.
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