Retail Customer Service Associate

2 months ago

Jackson, United States FedEx Office Full time

$1000 Sign On Bonus
*Sign-On bonus does not apply to current or former team members of FedEx Office or any other FedEx Operating company.

POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members
Service
  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store
Profit
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self-Management
  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: $1000 Sign On Bonus*Sign-On bonus does not apply to current or former team members of FedEx Office or any other FedEx Operating company.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicanton the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

  • Retail Customer Service Associate

    2 months ago

    Jackson, United States FedEx Full time

    FedEx - JobID: PDX_FEC_0818CAED-3FF7-43EA-8482-5A99E5075A55_241689 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Customer Service Representative

    5 days ago

    Jackson, Wyoming, United States FedEx Full time

    FedEx is hiring a Retail Customer Service Representative to join their team. This role requires following instructions from supervisors and assisting other team members in performing store functions. The ideal candidate will assist in the training of store team members and demonstrate consultative behaviors in a retail environment to understand each...

  • Retail Customer Service Associate

    1 week ago

    Jackson, New Jersey, United States ShopRite Full time

    We're seeking a highly motivated and organized individual to join our team as a Retail Customer Service Associate - Frozen Goods. In this role, you'll be responsible for providing top-notch customer service, responding to customer inquiries, and resolving any issues that may arise.Your primary focus will be on ensuring that our frozen food products are...

  • Customer Service Associate

    3 weeks ago

    Jackson, Mississippi, United States GPM Investments LLC Full time

    Job OverviewGPM Investments LLC is seeking a skilled Customer Service Associate to join our retail team. As a key member of our staff, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming store environment, and contributing to the overall success of our business.About the RoleCustomer Service Superstar: Greet...

  • Retail Sales Associate

    2 weeks ago

    Jackson, United States Kwik Trip Full time

    Kwik Trip offers a rewarding opportunity as a Retail Sales Associate, where you will focus on delivering exceptional customer service. In this role, you will be responsible for operating the cash register and additional required equipment with accuracy, providing personalized assistance to customers, and promoting merchandise purchases. You will also be...

  • Retail Sales Associate Position with Excellent Customer Service

    3 weeks ago

    Jackson, Michigan, United States Runway Party Store LLC Full time

    We are seeking a skilled and enthusiastic Retail Sales Associate to join our team at Runway Party Store LLC. In this role, you will be responsible for delivering exceptional customer service while selling products, merchandise, and services in a retail setting.Job DescriptionKey Responsibilities:Welcome and engage with customers to understand their needs and...

  • Wireless Retail Sales Associate

    5 months ago

    Jackson, United States OSL Retail Services Full time

    Overview: Ready to unlock unlimited earning potential? You will have unlimited earning potential with $14/hour base pay and uncapped commission! Employees earn $17/hour just hitting minimum expectations and top performers earn $30+/hours. As a Mobile Expert you'll deliver personalized wireless solutions and sales excellence. This role is perfect for outgoing...

  • Sales Associate

    5 days ago

    Jackson, Tennessee, United States Pilot Flying J Full time

    We are seeking a highly motivated Sales Associate to join our team at Pilot Flying J. As a Sales Associate, you will be responsible for providing excellent customer service and maintaining a clean and organized store environment.Job Requirements:High school diploma or equivalent requiredPrevious retail experience preferredThe estimated salary for this role...

  • Retail Associate

    1 week ago

    Jackson, California, United States Walmart Full time

    Job SummaryRetail associates at Walmart are responsible for ensuring customers can find all of the items they have on their shopping list. As a retail associate, you will be responsible for unloading trucks, moving and sorting products in the backroom, stocking products on shelves, and maintaining a clean and organized store environment.Salary and BenefitsAs...

  • Instant Return Customer Service Associate

    3 weeks ago

    Jackson, United States The Hertz Corporation Full time

    The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, Customer Service, Team Leader, Associate, Customer Experience, Service, Retail, Automotive, Vehicle

  • Instant Return Customer Service Associate

    2 weeks ago

    Jackson, United States The Hertz Corporation Full time

    The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, Customer Service, Team Leader, Associate, Customer Experience, Service, Retail, Automotive, Vehicle Learn...

  • Retail Associate Manager

    1 week ago

    Jackson, Tennessee, United States Rack Room Shoes Full time

    Job Overview:Rack Room Shoes is a leading retailer of footwear and accessories, offering a wide range of products from top brands. We are committed to providing our customers with an exceptional shopping experience and are seeking a highly skilled Retail Associate Manager to join our team.Job Description:We are looking for a seasoned professional with...

  • Customer Experience Associate

    5 days ago

    Jackson, Wyoming, United States FedEx Full time

    As a Fedex Store Team Member, you will play a vital role in delivering excellent customer experiences and ensuring the success of our retail operations. Your primary responsibilities will include following instructions from supervisors, assisting other team members in performing store functions, and assisting in the training of new hires.About the RoleThis...

  • Retail Customer Experience Supervisor

    3 weeks ago

    Jackson, United States The TJX Companies, Inc. Full time

    Retail Customer Experience Supervisor Opportunity: Contribute To The Growth Of Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining...

  • Retail Sales Associate

    1 month ago

    Jackson, United States Talbots Full time

    Talbots - Northpark Center [Sales Associate / Team Member] As a Retail Sales Associate at Talbots, you'll: Communicate professionally and in a timely manner with customers, associates and corporate partners; Be accountable for achieving productivity goals by using product knowledge using selling tools and available resources; Provide an exceptional selling...

  • Retail Sales Associate

    2 weeks ago

    Jackson, Alabama, United States Walmart Full time

    About WalmartWe are looking for a Retail Sales Associate to join our team at Walmart. As a Retail Sales Associate, you will be responsible for providing excellent customer service and working effectively in a fast-paced environment.Job DescriptionYou will work as a Cashier, greeting customers with a positive attitude, scanning items accurately, and handling...

  • Retail Associate

    3 weeks ago

    Jackson, California, United States Walmart Full time

    About the Role">This position is an excellent opportunity to work in a fast-paced and customer-centered environment as a retail associate at Walmart.">As a Fuel Station Associate, you will support fuel station operations by ensuring compliance with all regulations and maintaining a clean, safe, and stocked area. You will also have the opportunity to interact...

  • Retail Security Associate

    5 days ago

    Jackson, Michigan, United States Burlington Stores Full time

    What We're Looking ForWe are seeking a skilled and dedicated individual to join our team as a Retail Security Associate in Jackson, Michigan. As a key member of our store team, you will play a vital role in ensuring the security and integrity of our store environment.Key Responsibilities:Monitor the store entrance and exit points, maintaining a high level of...

  • Retail Associate

    5 days ago

    Jackson, California, United States Walmart Full time

    About the Role: As a Cashier at Walmart, you'll provide exceptional customer service by smiling, greeting, and thanking customers with a positive attitude. You'll work efficiently to check out customers quickly and accurately while maintaining a clean and organized workspace. Your attention to detail will help answer customer questions and meet their needs,...

  • Customer Service Associate

    5 days ago

    Jackson, New Jersey, United States Levi Strauss Full time

    Your Key Responsibilities:Assist customers in finding and selecting merchandiseProvide exceptional customer service by addressing inquiries and resolving complaintsMaintain a clean and organized sales floorProcess transactions accurately and efficiently using the POS systemCollaborate with team members to achieve sales targetsStay updated on product...