Retail Customer Service Associate

4 weeks ago

Jackson, United States FedEx Office Full time

$1000 Sign On Bonus
*Sign-On bonus does not apply to current or former team members of FedEx Office or any other FedEx Operating company.

POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members
Service
  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store
Profit
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self-Management
  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: $1000 Sign On Bonus*Sign-On bonus does not apply to current or former team members of FedEx Office or any other FedEx Operating company.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicanton the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

  • Retail Customer Service Associate

    4 weeks ago

    Jackson, United States FedEx Full time

    FedEx - JobID: PDX_FEC_0818CAED-3FF7-43EA-8482-5A99E5075A55_241689 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Sales Associate

    4 weeks ago

    Jackson, Michigan, United States Burlington Full time

    **New Store Opening in Your Area**Burlington Stores, Inc. is seeking a Retail Sales Associate to join our team in Jackson. As a key ambassador of our brand, you will be responsible for delivering world-class customer service, maintaining a neat and organized sales floor, and supporting the management team with day-to-day store operations.**Key...

  • Retail Customer Service Supervisor

    1 month ago

    Jackson, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Wireless Retail Sales Associate

    4 months ago

    Jackson, United States OSL Retail Services Full time

    Overview: Ready to unlock unlimited earning potential? You will have unlimited earning potential with $14/hour base pay and uncapped commission! Employees earn $17/hour just hitting minimum expectations and top performers earn $30+/hours. As a Mobile Expert you'll deliver personalized wireless solutions and sales excellence. This role is perfect for outgoing...

  • Mattel Retail Service Merchandiser Associate

    4 weeks ago

    Jackson, Mississippi, United States Mattel, Inc. and Subsidiaries Full time

    This is a job opportunity for a Mattel Retail Service Merchandiser Associate with a company located in the Jackson, MS area.Key Responsibilities:As a Mattel Retail Service Merchandiser Associate, you will be responsible for merchandising Mattel/Fisher Price products on the shelf, building displays, implementing Point of Purchase materials, ensuring planogram...

  • Retail Sales Associate

    4 weeks ago

    Jackson, Mississippi, United States Tailored Brands Inc Full time

    Retail Sales Associate At K&G Fashion Superstore, we're committed to providing our customers with an exceptional shopping experience. As a Retail Sales Associate, you'll play a key role in delivering this experience by assisting customers with their purchases, answering questions, and providing personalized service. We're looking for individuals who are...

  • Sales Associate

    4 weeks ago

    Jackson, Mississippi, United States Hibbett Retail, Inc. Full time

    At Hibbett Retail, Inc., we are seeking a highly motivated and customer-focused Sales Associate to join our team.Job SummaryThe Sales Associate is responsible for providing exceptional customer service and promoting our products to drive sales and growth.Key ResponsibilitiesProvide outstanding customer service, responding to customer inquiries and resolving...

  • Retail Sales Associate

    4 weeks ago

    Jackson, Tennessee, United States Dick's Sporting Goods Full time

    Key Responsibilities:As a Retail Sales Associate at Dick's Sporting Goods, you will be responsible for:Greeting customers and proactively approaching them to understand their needs and provide exceptional shopping experiences.Processing customer sales transactions and returns in accordance with established Front-End procedures.Promoting company programs,...

  • Retail Training Assistant

    3 weeks ago

    Jackson, Mississippi, United States Hibbett Retail, Inc. Full time

    Job SummaryThe Retail Training Assistant is responsible for assisting the Store Manager in the overall operations and administrative duties of Hibbett Retail, Inc. This role requires knowledge of each product area or department in the store and the ability to determine the methods and approaches necessary to accomplish the store's goals and initiatives. The...

  • Sales Associate

    4 weeks ago

    Jackson, Tennessee, United States Aaron's Full time

    Sales Associate Job DescriptionAaron's is seeking a Sales Associate to join our team. As a Sales Associate, you will be responsible for providing excellent customer service, assisting customers with their purchases, and maintaining a positive sales floor environment.Key Responsibilities:Assist customers with their purchases and provide excellent customer...

  • Retail Operations Manager

    1 month ago

    Jackson, Tennessee, United States Hibbett Retail, Inc. Full time

    Job Title: Retail Operations ManagerThe Retail Operations Manager is responsible for assisting the Store Manager in controlling the assets of Hibbett I City Gear. This includes establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.Key...

  • Retail Sales Associate

    1 month ago

    Jackson, Mississippi, United States Ross Stores Full time

    Job Title: Retail AssociateAt Ross Stores, we are committed to providing our customers with a positive shopping experience. As a Retail Associate, you will play a key role in ensuring that our stores are well-maintained, efficiently merchandised, and that our customers receive exceptional service.Key Responsibilities:Provide excellent customer service by...

  • Retail Sales Associate

    2 days ago

    Jackson, United States Talbots Full time

    Talbots - Northpark Center [Sales Associate / Team Member] As a Retail Sales Associate at Talbots, you'll: Communicate professionally and in a timely manner with customers, associates and corporate partners; Be accountable for achieving productivity goals by using product knowledge using selling tools and available resources; Provide an exceptional selling...

  • Senior Retail Stocking Associate

    4 weeks ago

    Jackson, Tennessee, United States Harbor Freight Tools Full time

    Job Summary: We are seeking a skilled Senior Retail Stocking Associate to join our team at Harbor Freight Tools.About the Role: As a Senior Retail Stocking Associate, you will be responsible for providing excellent customer service, handling sales transactions, and maintaining a safe and organized store environment.Key Responsibilities:Provide a great...

  • Retail Customer Experience Supervisor

    3 weeks ago

    Jackson, United States TJ Maxx Full time

    Retail Customer Experience SupervisorOpportunity: Contribute To The Growth Of Your CareerResponsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a...

  • Sales Associate

    4 weeks ago

    Jackson, Michigan, United States GPM Investments Full time

    Job Summary:As a Sales Associate at GPM Investments, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. Your primary duties will include greeting customers in a friendly manner, ringing customer sales using an electronic cash register, and assisting with shift change by counting...

  • Amazon Warehouse Customer Service Associate

    4 weeks ago

    Jackson, Mississippi, United States Amazon Warehouse Full time

    Amazon Warehouse Customer Service Associate Job OverviewYou're on your way to joining the dedicated team at Amazon Warehouse that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. We are looking for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and...

  • Retail Sales Associate

    4 weeks ago

    Jackson, New Jersey, United States ShopRite Full time

    Job SummaryWe are seeking a skilled Retail Sales Associate to join our team at ShopRite. As a key member of our sales floor team, you will be responsible for providing excellent customer service, processing transactions accurately and efficiently, and promoting sales of our products.Key ResponsibilitiesProvide exceptional customer service, responding to...

  • Retail Sales Associate

    1 month ago

    Jackson, Tennessee, United States American Freight Furniture Full time

    American Freight FurnitureWe are seeking a skilled Retail Sales Associate to join our team.Key Responsibilities:Identify customer needs and provide solutions using approved selling practices and guidelines.Meet associate performance standards consistently.Understand website navigation and maintain current knowledge of merchandise lines.Process customer...

  • Senior Retail Stocking Associate

    4 weeks ago

    Jackson, Tennessee, United States Harbor Freight Tools Full time

    A valued member of our high-performing retail team, the Senior Retail Stocking Associate is empowered to excel in their role.This position is ideal for those who aspire to develop leadership skills and are passionate about a career in retail.As a Senior Retail Stocking Associate, you will have the opportunity to develop as a leader and contribute to the...