Canon Solutions America Pre-Install Technician Position

3 weeks ago

Norcross, Georgia, United States Canon Solutions America, Inc. Full time

At Canon Solutions America, Inc., we are seeking a highly skilled and detail-oriented Pre-Install Technician to join our team. As a Pre-Install Technician, you will be responsible for performing basic pre-install and setup of all assigned machines per CSA Pre-Install/Configuration Shop Standards. This role requires a strong understanding of technical skills, including configuration and setup of machines, as well as the ability to work efficiently and effectively in a fast-paced environment.

About the Role:

  • Preforms assigned pre-installs/configurations each day at or above the established benchmark for the model.
  • Maintains appropriate monthly average labor time for 'S' calls, dependent on assigned workload and availability.
  • Achieves monthly accountability expectations for position (based on shop tech matrix).
  • Maintains constant high level of work quality and consistent conformance with published standards.
  • Maintains all technical information and Canon property assigned.
  • Communicates well with fellow team members, and other Internal departments regarding the timely completion of assigned work related to pre-installs and/or preparation of Used machines.
  • Assists and/or cross-train in other Logistics functions as assigned.
  • Available to work overtime, as required, which may include weekends.
  • Consistently follows all documented shop processes and procedures.
  • Maintains shop cleanliness and security.

About You: The Skills & Expertise You Bring:

  • HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
  • Degree in Electronics, or equivalent training in Military/Trade School/Industry, with at least 1 year Electrical/Mechanical industry experience, or at least three months hands-on pre-install experience as a temporary employee.
  • Good working knowledge of personal computers, general and office application software.
  • Basic understanding of networking.
  • Capable of accessing E-support via a computer and using other on-line tools.
  • Capable of updating System Software on Canon connected device.
  • Logical thinking possessing ability to learn and apply acquired knowledge.
  • Ability to gain working knowledge and aptitude on all current Canon MFDs.
  • Good technical and non-technical communication skills.
  • Demonstrates a willingness and is successful at working in a team environment.
  • Demonstrates a positive work attitude.
  • Strong communication skills.
  • Begins OTJ Training in configuration of MFDs within segments 1-7.
  • Works under close supervision for several months to a year.
  • Must complete foundational training within first year of employment (Online Pre-Req and classroom training).
  • Must be in position and show consistent performance for minimum of one year, prior to consideration for promotion.
  • Travel to support other RDCs as assigned (valid driver's license and acceptable driving record necessary).

Company Overview:

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's Worlds Most Admired Companies in 2020.

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