Dairy Queen Team Leader

4 days ago


Charleston, West Virginia, United States Meadowbrook Treats Full time

Job Title: Assistant Restaurant Manager Dairy Queen

Estimated Salary: $45,000 - $55,000 per year

The Meadowbrook Treats team is seeking a highly skilled and motivated Dairy Queen Assistant Manager to join our dynamic team. As an Assistant Manager, you will be responsible for leading a team of dedicated employees, ensuring excellent customer service, and driving sales growth.

About the Role:

  • Lead by example, demonstrating exceptional professionalism in every aspect of performance
  • Greet and welcome customers enthusiastically, fostering a positive atmosphere
  • Prioritize delivering fan-first service through timely and quality service
  • Maintain high standards of inventory and cash control, meeting or exceeding Dairy Queen brand requirements
  • Implement PRIDE systems and routines into daily operations, setting each shift up for success
  • Analyze issues impacting profit & loss (P&L) and optimize sales and profit accordingly
  • Support the General Manager in hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled team
  • Create and maintain a clean, safe, and inviting environment for customers and employees alike
  • Calmly resolve customer concerns, adhering to Dairy Queen's service recovery standards
  • Foster a cooperative working relationship with management and team members, promoting a positive work environment
  • Exhibit genuine passion for excellence at all times
  • Perform other duties as assigned

Requirements:

  • 1-3 years of high-volume restaurant leadership experience; quick service restaurant experience preferred
  • High School diploma or equivalent required
  • A proven track record of effectively managing COGS and labor
  • Strong knowledge of safe food handling practices and ServSafe certification
  • Ability to work well under pressure while maintaining a great attitude
  • Comfortable standing for entire shifts and able to lift 50 pounds
  • Capacity to work in varying temperatures
  • Highly organized and detail-oriented, with the ability to oversee multiple aspects of the business in a fast-paced environment
  • Good manners and proper personal hygiene expected


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