OH Operations Supervisor

3 weeks ago


Columbus, Ohio, United States Jackpot Full time

About the Role:

We are seeking a diligent and passionate Operations Supervisor to serve as our operational shift lead, supervise our Operations Associates, and act as additional support to our Operations Manager. This role is non-exempt, based on-site in our Columbus, Ohio location and hours are Saturday to Wednesday 2:30pm to 11pm (Off Thursday and Friday).

Key Responsibilities:

  • Lead and ensure successful day-to-day lottery processing operations by overseeing and training a team of Operation Associates, proactively making recommendations for operational improvements, and providing general technical support
  • Serve as the first point of contact for our Operations Associates and support escalations in the absence of the Operations Manager including facility issues, product outages, and staffing gaps
  • Support back-end operations and general quality control by maintaining ticket equipment, ensuring the integrity and streamlining of processes, and monitoring execution of processes by team members
  • Prepare SOS (Start of Shift) & EOS (End of Shift) reports on a daily, weekly, and monthly basis; report shift performance metrics and escalate issues to Operations Manager
  • Oversee retail operations, including, sales, inventory, cash mgmt, EOS draw reconciliation
  • Assist with other various ad-hoc duties and projects as needed
  • Scan, handle and move lottery products efficiently and safely through the fulfillment process (may include some repetitive motion)

Requirements:

  • 1-3 years of supervisory/lead experience
  • Prior experience in retail, warehouse, or restaurant operations
  • Medium-level technological know-how with the ability to troubleshoot and solve basic technical issues with equipment, operate basic systems and platforms, etc.
  • The ability to lift up to 40 pounds as needed

About Us:

At Jackpot, we're seeking to change the way people purchase lottery tickets. We are looking to build the world's most user-friendly digital lottery and online gaming platform, leading the charge in bringing this industry into the 21st century through innovation and variety. Jackpot brings verified, official state lottery tickets online, by leveraging its digital platform and proprietary technology to give customers the ability to play anytime, via a user-friendly mobile app or desktop experience.


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