Quality Assurance Supervisor Customer Experience
4 weeks ago
Job Summary: We are seeking a Quality Assurance Supervisor to oversee the quality assurance program and activities for the Customer Experience Department at CareOregon.
Responsibilities:
* Execute the vision for the Quality Program, including development, implementation, and ongoing leadership of the program.
* Create and sustain a program that enables call center staff to resolve issues and improve the customer experience.
* Develop and implement quality standards to ensure service functions achieve world-class quality.
* Recommend and implement program policies and procedures.
* Remain abreast of trends and advancements in the customer service quality arena.
* Learn and leverage quality tools to ensure capabilities are fully functional; evaluate industry tools and offer recommendations.
* Create and update relevant documentation and resource materials as needed.
* Create and update relevant reporting and analysis on program progress and results.
Requirements:
* Bachelor's degree in a related field.
* 5+ years of experience in quality assurance or a related field.
* Proven track record of success in quality assurance and customer experience.
* Strong leadership and communication skills.
* Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
* Competitive salary and benefits package.
* Opportunity to work with a dynamic and growing organization.
* Collaborative and supportive work environment.
How to Apply:
If you are a motivated and experienced quality assurance professional looking for a new challenge, please submit your application through our website.
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