Quality Assurance Supervisor Customer Experience

4 weeks ago


Milwaukee, Wisconsin, United States CareOregon Full time
Job Title: Quality Assurance Supervisor Customer Experience

Job Summary: We are seeking a Quality Assurance Supervisor to oversee the quality assurance program and activities for the Customer Experience Department at CareOregon.

Responsibilities:

* Execute the vision for the Quality Program, including development, implementation, and ongoing leadership of the program.

* Create and sustain a program that enables call center staff to resolve issues and improve the customer experience.

* Develop and implement quality standards to ensure service functions achieve world-class quality.

* Recommend and implement program policies and procedures.

* Remain abreast of trends and advancements in the customer service quality arena.

* Learn and leverage quality tools to ensure capabilities are fully functional; evaluate industry tools and offer recommendations.

* Create and update relevant documentation and resource materials as needed.

* Create and update relevant reporting and analysis on program progress and results.

Requirements:

* Bachelor's degree in a related field.

* 5+ years of experience in quality assurance or a related field.

* Proven track record of success in quality assurance and customer experience.

* Strong leadership and communication skills.

* Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

* Competitive salary and benefits package.

* Opportunity to work with a dynamic and growing organization.

* Collaborative and supportive work environment.

How to Apply:

If you are a motivated and experienced quality assurance professional looking for a new challenge, please submit your application through our website.

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