Senior Manager of Restaurants

5 days ago


Jay, United States Jay Peak Resort Full time
Job Summary

We are seeking a highly skilled and experienced Senior Manager of Restaurants to join our team at Jay Peak Resort. As a key member of our management team, you will be responsible for overseeing the delivery of exceptional service to our guests, ensuring a high level of quality and consistency in all aspects of our restaurants.

Key Responsibilities
  • Collaborate with the Director of Food and Beverage to develop and implement a service culture that aligns with the resort's brand and standards.
  • Supervise daily operations of the front house, including staff management, scheduling, and performance evaluations.
  • Oversee the interviewing, hiring, and training of service staff, ensuring they meet the resort's service standards.
  • Develop and implement service standards, ensuring all staff adhere to them.
  • Investigate and resolve guest complaints, ensuring customer satisfaction.
  • Work closely with the Culinary Director to plan menus and ensure food presentation meets the resort's standards.
  • Ensure all financial controls are in place and reviewed regularly.
  • Manage inventory, ensuring food, supplies, and equipment are properly stocked and meet quality standards.
Requirements
  • Bachelor's degree in Hospitality, Food Service, or related field.
  • 5+ years of experience in restaurant management, preferably in a high-volume environment.
  • Excellent customer service and leadership skills.
  • Ability to work in a fast-paced environment and make decisions quickly.
  • Strong communication and problem-solving skills.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Free or discounted season passes for you and your dependents.
  • A range of employee perks and recognition programs.


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