IT Support Specialist
1 month ago
The IT Technician will play a crucial role in supporting and maintaining in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment to ensure optimal performance.
Key Responsibilities- Identify and deliver required hardware service levels according to company policies.
- Provide training and support to end users and staff on equipment operation and other issues.
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
- Perform on-site analysis, diagnosis, and resolution of hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
- Receive and respond to incoming calls, pages, and/or e-mails regarding hardware problems.
- Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other equipment.
- Develop and maintain an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.
- Document instances of hardware failure, repair, installation, and removal.
- If necessary, align with third-party support and equipment vendors.
- Recommend, schedule, and perform hardware maintenance, hardware and peripheral equipment improvements, upgrades, and repairs.
- Graduate of approved high school or GED equivalent
- At least two years' experience in the IT field or equivalent work experience
- Current and Valid CPR and First Aide certification on file with the Human Resources Department
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