Parts Specialist

6 days ago


Wichita Falls, Texas, United States O'Reilly Auto Parts Full time
Job Summary

We are seeking a highly skilled and customer-focused Parts Specialist to join our team at O'Reilly Auto Parts. As a key member of our sales team, you will be responsible for providing exceptional service to our retail and installer customers, ensuring they receive the highest level of support and expertise in the automotive parts industry.

Key Responsibilities
  • Provide expert knowledge and assistance to customers in selecting the right automotive parts and accessories.
  • Support store management in achieving sales and customer service goals.
  • Follow and promote all company customer service programs, including Hi-5, Low Price Guarantee, and Rock the Call.
  • Assist managers and installer service specialists in serving professional customers as needed.
  • Complete assigned company training relevant to the position.
  • Process exchanges and returns for credit in a friendly and efficient manner.
  • Address and resolve customer complaints in a professional and courteous manner.
  • Perform various daily operational tasks, including preparing new and core merchandise returns for shipment.
  • Operate brake lathe and other store test equipment after corresponding training is completed.
  • Perform various in-store services for customers, including installing wipers and testing charging systems.
  • Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
Requirements
  • Ability to quickly match alphanumeric sequences.
  • Ability to provide outstanding, friendly, and professional customer service.
  • Must be able to multitask, handling customers on the phone and in the store at the same time.
  • Familiarity with automotive parts, cataloging, and weatherly index system is desired.
  • ASE certification is a plus.
Benefits
  • Competitive wages and paid time off.
  • Stock purchase plan and 401k with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account.
  • Team member health and wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth.
About O'Reilly Auto Parts

O'Reilly Auto Parts is an equal opportunity employer. We are committed to providing a diverse and inclusive work environment that values and respects all employees. We believe in promoting from within and providing opportunities for career growth and development.



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