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Law Enforcement Customer Account Specialist
2 months ago
Job Type
Part-time
Position Overview
As a dedicated Customer Account Representative in the law enforcement sector, you will engage in a multifaceted role that includes:
- Collaborating directly with law enforcement professionals to equip them with essential tactical gear, including holsters, flashlights, boots, and tools, while accurately measuring for body armor and uniforms, and managing the complete checkout process.
- Overseeing law enforcement customer accounts and fostering relationships by addressing inquiries and processing order requests through various communication channels.
This role necessitates a solid understanding of, or the capacity to learn about, the Emergency Responder Equipment market. Our product range encompasses uniforms, body armor, holsters, flashlights, boots, tools, and additional tactical equipment.
Key Responsibilities:
- Act as the primary liaison for law enforcement clients, addressing inquiries, resolving issues, and providing updates on product offerings.
- Acquire comprehensive knowledge of all product lines, including tactical gear, uniforms, and body armor.
- Educate clients on the full spectrum of available products.
- Deliver exceptional face-to-face customer service, particularly in one-on-one interactions.
- Assist customers in-store with sizing for uniforms, equipment, body armor, and related items.
- Accurately create, draft, and finalize Purchase Orders (P.O.'s) tailored to customer specifications.
- Process customer P.O.'s efficiently via phone and email.
- Handle a high volume of order entries with speed and precision.
- Continuously cultivate and maintain profitable relationships with clients.
- Respond to incoming phone inquiries.
- Ensure the cleanliness and organization of the showroom floor.
- Perform additional duties as assigned by management to support the company's mission, values, and objectives.
Essential Qualifications:
- High School Diploma.
- Proficient in computer applications (Outlook, Microsoft Office, general software).
- Minimum of 1 year of experience in high-volume data entry.
- At least 2 years of experience in face-to-face customer service or account management.
Preferred Qualifications:
- Familiarity with law enforcement product offerings (uniforms, body armor, tactical gear).
- 4+ years of experience in managing customer accounts.
- 4+ years of experience in face-to-face customer service.
- Experience with Enterprise Resource Planning software (NetSuite or similar).
Compensation:
$16-$18/hourly
