User Acceptance Testing Specialist
4 days ago
Primary Services is seeking a skilled User Acceptance Testing Analyst to join our team in the energy sector.
This role is ideal for a mid-career professional looking to utilize their analytical and process improvement skills to drive meaningful change in a large, customer-focused organization.
Key Responsibilities:
- Identify improvement opportunities and document technical system and process requirements for operational efficiency and customer service enhancements.
- Create detailed business requirements, user stories, and screen designs that account for all scenarios and improve the customer experience.
- Prepare and deliver business cases based on thorough analysis.
- Provide analytical and technical support to Customer Care teams to enhance business processes and system capabilities.
- Develop and execute test cases to ensure new functionality is implemented as designed, without negatively impacting existing operations.
Requirements:
- Undergraduate degree from an accredited four-year college or university preferred; relevant work experience may be considered in lieu of a degree.
- Broad experience in technology design and implementation, business process development, training, and workforce management analysis.
- Excellent organizational, time management, project management, analytical, problem-solving, and communication skills.
- 1+ years of experience writing user stories focused on process improvement initiatives.
- 1+ years of experience in performing User Acceptance Testing (UAT) for system enhancements or business processes.
Preferred Skills:
- SAP-CCS and agent interface skills.
About Primary Services:
Primary Services is a leading energy company that is at the forefront of delivering innovative, sustainable solutions to customers across the country.
We are committed to driving change and continuous improvement, offering unmatched growth opportunities and a collaborative workplace culture.
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