Information Systems Director

3 days ago


Aberdeen Proving Ground, Maryland, United States U.S. Army Cyber Command Full time
About the Position

This Supervisory IT Specialist position is a critical role within our organization, responsible for integrating Army IT Portfolio (AITP) services with business needs.

Responsibilities
  • Exercise responsibilities to integrate AITP services with business needs through service management processes.
  • Monitor contracts in support of staff activities and administer contracts for area of responsibility (AOR) requirements of the Local Network Enterprise Centers (LNECs).
  • Prepare policies and procedures, develop projects, and perform long-range planning for installation wide AITP services business requirements.
  • Conduct random customer satisfaction surveys to ensure proper feedback is received on internal processes and satisfying SLAs with key customers.
Requirements

The successful candidate will have one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position.

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies:

  • Knowledge - Completing thorough and accurate work independently, even in the most difficult or stressful situations.
  • Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
  • Oral Communication - Expresses information effectively, taking into account the audience and nature of the information.
  • Solving Complex Problems - Solving complex or sensitive problems by developing and proposing strategic alternatives.
Salary Range

The estimated annual salary for this position ranges from $83,800 to $162,500, depending on experience and qualifications.



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