Operations Support Specialist

4 days ago


Jackson Heights, New York, United States Grameen America Inc. Full time
About Grameen America Inc.
Grameen America Inc. is a nonprofit microfinance organization dedicated to empowering low-income women entrepreneurs build businesses to achieve upward financial mobility.
Our mission is to create an inclusive society where all entrepreneurs, regardless of gender, race, or income, have access to fair and affordable financial services.
We provide affordable capital, credit- and asset-building, education, and peer support to enable our members to boost their business income, create jobs, and transform communities.

In this role, you will be responsible for driving the continuous improvement of operational performance and efficiency in our branch operations.
You will work closely with the Director of Elevate Branch Operations, Branch Managers, and field staff to ensure that our branch operations meet all quality standards while pursuing growth and providing quality member service.

This position requires a detail-oriented individual with strong analytical skills, including experience tracking, analyzing, and reporting on operational KPIs.
The successful candidate will have a solution-oriented mindset and a proactive approach to identifying and addressing operational issues.

Earn a salary of approximately $68,000 - $72,000 per year, depending on experience.

Key Responsibilities
* Perform quality deep-dive audits to ensure adherence to GAI standards and identify areas of improvement.
* Investigate and resolve issues arising from member and branch side.
* Propose improvements to fill gaps and explore opportunities.
* Assist operations through monitoring and evaluation.
* Train employees on quality processes and procedures.
* Monitor and analyze operational metrics to ensure KPIs and SLAs are met or exceeded.

What We Offer
* Medical, dental, and vision insurance plans.
* Generous Paid Time Off options for vacation, sick, and personal days.
* Paid Holiday.
* 401K retirement savings plans.
* Flexible Spending Account (FSA).

Requirements
* Bachelor's degree preferred.
* 2-4 years' work experience desired.
* Experience in leading workstreams and deliverables.
* Must have proven experience in managing teams.
* Must be comfortable working remotely.

Travel
* Up to 1 week at a time to a branch location required (maximum of 3 times per year).
Attend quarterly staff meetings in New York City required.

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