Technology Operations Specialist

3 days ago


Jackson Heights, New York, United States Grameen America Inc. Full time

Grameen America Inc (GAI) is a nonprofit microfinance organization seeking a Technology Associate to support lending operations and company headquarters. This role will assist the Technology team with computer operations, equipment repair/installation, helpdesk support, user support (hardware/software), data management, and process innovation.

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  • Administer user accounts, equipment, and software tools.
  • Monitor, coordinate, assist and train employees in the operation of computer hardware, software, and peripherals.
  • Analyze user feedback and incorporate user recommendations/priorities into the technology roadmap.

The chosen candidate will work closely with Grameen America's 3rd Party Managed IT Services Provider (MSP) to troubleshoot issues and ensure the smooth functioning and security of technology infrastructure. The salary for this position is $67,600-$68,000 per year, commensurate with experience.


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