Business Systems Expert
23 hours ago
We are seeking a highly skilled Business Systems Expert to join our team at HighCloud Solutions. As a key member of our business case development process improvement team, you will play a critical role in supporting the requirements analysis, testing, and implementation of new software solutions for NC Child Support Services.
Key Responsibilities:
- Identify and document stakeholders, data flows, and current and future state process flows.
- Gather, document, validate, and maintain business functional and technical/non-functional solution requirements.
- Translate client system requirements into agile themes, product backlogs, epics, user stories, or detailed business requirement documents and use cases.
- Work with Product Owners and business subject matter experts to groom user stories and define acceptance criteria.
- Collaborate with vendors or internal developers and testers to confirm functionality meets acceptance criteria.
- Participate in gap analysis and detailed requirement development efforts.
- Assist in planning, preparing for, and conducting user acceptance testing, including developing test scenarios and test cases.
- Perform requirements traceability throughout the project lifecycle to support user acceptance testing and production rollout.
- Support the development of procurement documents, such as Requests for Proposals, Requests for Quotes, and Requests for Information.
- Support vendor proposal evaluation efforts and assist in documenting evaluation results.
- Support process improvement initiatives and facilitate options analysis and business case development for proposed automation projects.
- Document meeting agendas and notes, and facilitate meetings related to requirements gathering and UAT.
- Support the project manager in maintaining project artifacts and developing status reports.
- Support the development of surveys, assessment tools, project methodologies, policies, and procedures.
- Maintain SharePoint sites for assigned projects.
- Perform other analysis and project support tasks as assigned.
Requirements:
- Extensive knowledge of business system techniques and testing methodologies for software development.
- Proven experience with business process design, definition, and/or redesign.
- Solid understanding of software development lifecycle and Agile, Waterfall, and Hybrid development frameworks, including the BA role.
- High proficiency in Microsoft Office products (MS Word, Excel, PowerPoint), SharePoint, and Visio.
- Knowledge of creating context, workflow, data flow, and functional decomposition diagrams.
- Experience in planning and coordinating user acceptance testing, including developing and executing test plans, scenarios, and test cases.
- Experience facilitating small to large meetings.
- Experience with Child Support programs.
- Demonstrable analytical skills and attention to detail.
- Excellent verbal and written communication skills.
- Excellent creative thinking and problem-solving skills.
- Working knowledge of Jira and OpenText Application Lifecycle Management (ALM) and Quality Center (QC).
- Experience in development of procurement-related documents, including RFP evaluation criteria and vendor evaluation.
- Experience working for County, State, and/or Federal government.
Preferred Qualifications:
- Experience working with County, State, and/or Federal government.
Language: English
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