Customer Service Representative
7 days ago
We are seeking a highly skilled Customer Service Representative to process Motor Vehicle Tag and Title Transactions for the public and business community. The ideal candidate is computer savvy, a fast learner, with good analytical skills, and able to remain calm under pressure.
In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. You will also participate in marketing campaigns to promote business and utilize software that interfaces with the Motor Vehicle Administration (MVA) Database.
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. If you are comfortable using computers and customer management software, possess excellent phone and verbal communication skills, and can work well under pressure, we encourage you to apply.
Responsibilities:
- Process Motor Vehicle Tag and Title Transactions for the public and the business community.
- Participate with marketing campaigns tasks to promote business.
- Utilize software that interface with the Motor Vehicle Administration (MVA) Database.
- Review completed transactions for accuracy, scan, and file according to company standards.
- Report deficiencies or any issues prohibiting job to be performed accurately to immediate supervisor.
- Maintain office organization according to company standards.
- Learn and apply any new implemented processes and MVA updates to process transactions successfully.
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