Sales Associate I

1 week ago

Napa, California, United States Tapestry Full time
Job Description

Coach is a global fashion house founded in New York in 1941. Our mission is to create beautiful things, crafted to last, for you to be yourself in. As a Sales Associate, you will be an integral part of our store's overall success and efficiency, upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

Key Responsibilities
  • Understand organizational objectives and make decisions that align with Company priorities
  • Take ownership and be committed to delivering results, while remaining actively aware of personal and store metrics; and create personal sales and clienteling strategies in partnership with the management team.
  • Create short- and long-term strategies to achieve personal metrics and performance goals
  • Take ownership of personal survey results and create plans to improve and overcome areas of opportunity
  • Represent Coach as a brand ambassador
  • Demonstrate Coach's Selling and Service expectations at all times
  • Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics
  • Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Create positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
  • Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value.
  • Remain aware and be clearly able to communicate current pricing and promotional strategy to customers.
  • Discuss product features and build the sale by leveraging cross-selling skills and abilities.
  • Cross-sell and encourage beneficial product add-ons that relate to the customer's shopping needs
  • Sensitive to customers' needs and tailor approach by reading cues
  • Attend to the unique and individual shopping needs of each customer.
  • Work with multiple customers simultaneously and break away as appropriate
  • Follow up with customers consistently and genuinely to influence/close the sale
  • Flex personal selling techniques to contribute to overall store financial results
  • Build lasting and loyal relationships with customers
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts
  • Create enthusiasm and positivity for a shared vision and mission
  • Promote and endorse a team selling environment
  • Foster an environment of teamwork, trust and collaboration with internal and external customers
  • Remain solution oriented; is adaptable and flexible to changing business and store needs
  • Welcomes feedback and adapts behaviors as appropriate
  • Maintain a calm and professional demeanor at all times
Operations
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards
  • Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
  • Maintain a clean and tidy selling floor at all times
  • Adhere to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
  • Replenish inventory on sales floor as needed
  • Support Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
  • Support cash-wrap when needed to process purchases, returns, and exchanges.
  • Efficiently process customer transactions: Purchase, Return, Exchange, Found Order etc.
  • Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.
Competencies
  • Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people up, down, and sideways, inside and outside the organization. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
  • Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for clues to improvement. Experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide and act without having the total picture. Isn't upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty.
Additional Requirements

Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.

  • Sales Associate I

    1 week ago

    Napa, California, United States Tapestry Full time

    Job Title: Sales Associate IAbout the Role:We are seeking a highly motivated and customer-focused Sales Associate I to join our team at Coach. As a Sales Associate I, you will play a critical role in delivering exceptional customer service and driving sales results in our store.Key Responsibilities:Provide personalized service to customers, ensuring a...

  • Sales Associate I

    2 weeks ago

    Napa, California, United States Tapestry Full time

    About TapestryTapestry is committed to equity, inclusion, and diversity in all aspects of our business. We strive to create a work environment that is welcoming and inclusive for all employees.Job DescriptionThe Sales Associate I role is a critical part of our stores' overall success and efficiency. As a Sales Associate I, you will be responsible for...

  • Walmart Merchandising Associate

    4 weeks ago

    Napa, California, United States Acosta Sales & Marketing Full time

    Walmart Product SpecialistCompany: Acosta Sales & MarketingLocation: NAPA, CaliforniaPay Rate: $17.00 per hourEmployment Type: Part-timeFunction: MerchandisingOverview:As a Product Specialist, you will play a crucial role in ensuring that our client brands are prominently displayed in Walmart stores. Your responsibilities will include executing merchandising...

  • Sales Associate

    3 weeks ago

    Napa, California, United States Brooks Brothers Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Sales Associate to join our team at Brooks Brothers. As a Sales Associate, you will play a key role in promoting our brand and delivering exceptional customer service.Key ResponsibilitiesEngage with customers to create a personalized shopping experience and build strong relationships.Meet and...

  • Sales Associate

    4 days ago

    Napa, California, United States Brooks Brothers Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Sales Associate to join our team at Brooks Brothers. As a Sales Associate, you will play a key role in promoting our culture, values, and mission by providing exceptional customer service and creating an amazing shopping experience for our customers.Key ResponsibilitiesEngage and connect with...

  • Sales Associate

    3 weeks ago

    Napa, California, United States Orangetheory - Franchise #0283 Full time

    Job OverviewOrangetheory - Franchise #0283 is seeking a highly motivated and enthusiastic individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for greeting clients, providing studio tours, and selling memberships to help the studio thrive.Key ResponsibilitiesGreeting and Client Engagement: Greet every client with...

  • Sales Associate

    1 week ago

    Napa, California, United States Chevron Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate at Chevron Stations Inc. (CSI). As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring accurate sales transactions.Key ResponsibilitiesProvide...

  • Sales Associate II

    4 days ago

    Napa, California, United States Tapestry Full time

    Job Title: Sales Associate IIJoin the Tapestry team as a Sales Associate II and be part of a global fashion house that values inclusivity and creativity. As a Sales Associate II, you will play a crucial role in delivering exceptional customer service and driving sales results.Key Responsibilities:Provide personalized customer service and build strong...

  • Sales Associate

    21 hours ago

    Napa, California, United States Levi Strauss Full time

    Job SummaryWe're looking for a highly motivated and customer-focused Sales Stylist to join our team at Levi Strauss & Company in Napa, CA. As a Sales Stylist, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge. If you have a passion for fashion, a strong work ethic, and...

  • Retail Sales Associate

    3 weeks ago

    Napa, California, United States Red Wing Shoe Full time

    Job Summary:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Red Wing Shoe Company. As a Retail Sales Associate, you will be responsible for delivering exceptional customer service, promoting and selling our high-quality products, and maintaining a positive and engaging store environment.Key...

  • Sales Associate III

    1 week ago

    Napa, California, United States Tapestry Full time

    Job Title: Sales Associate IIIAt Tapestry, we're committed to creating a workplace that's inclusive, equitable, and empowering. As a Sales Associate III, you'll play a vital role in delivering exceptional customer experiences and driving sales growth in our stores.Key Responsibilities:Provide personalized service to customers, building strong relationships...

  • Retail Sales Associate

    3 weeks ago

    Napa, California, United States HomeGoods Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at HomeGoods. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention...

  • Retail Sales Associate

    2 weeks ago

    Napa, California, United States Red Wing Shoe Full time

    Job Title: Part Time Retail AssociateWe are seeking a highly motivated and customer-focused Part Time Retail Associate to join our team at Red Wing Shoe Company. As a Part Time Retail Associate, you will be responsible for promoting and supporting the high-quality Red Wing brand image through professional selling, customer service, and sales floor...

  • Sales Associate

    2 days ago

    Napa, California, United States Pet Food Express Full time

    About Pet Food ExpressWe're a pet-friendly company that's passionate about providing top-notch customer service and expert advice to our customers. Our team members are dedicated to making a difference in the lives of pets and their owners.Job SummaryWe're seeking a Sales Associate to join our team at Pet Food Express. As a Sales Associate, you'll be...

  • Retail Sales Associate

    2 weeks ago

    Napa, California, United States Red Wing Shoe Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Red Wing Shoe Company. As a Retail Sales Associate, you will be responsible for promoting and supporting the high-quality Red Wing brand image through professional selling and exceptional customer service.Key ResponsibilitiesPromote and support the...

  • Sales Associate: On-Call

    3 weeks ago

    Napa, California, United States The Culinary Institute of America Full time

    Job SummaryThe Culinary Institute of America is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, utilizing effective sales techniques, and providing in-depth product knowledge in a specialty retail environment.Key ResponsibilitiesGreet...

  • Sales Associate

    2 weeks ago

    Napa, California, United States Brooks Brothers Full time

    {"title": "Sales Associate", "description": "OverviewAt Brooks Brothers, we're looking for a Sales Associate who embodies our culture of respect, integrity, and teamwork. As a Sales Associate, you'll be the face of our brand, providing exceptional customer service and creating an amazing shopping experience for our customers.ResponsibilitiesEngage with...

  • Retail Sales Associate

    3 weeks ago

    Napa, California, United States adidas Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Retail Sales Associate to join our team at adidas. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service: Provide exceptional customer...

  • Sales Associate

    2 weeks ago

    Napa, California, United States Anthropologie Full time

    {"Role Summary": "As a Sales Associate at Anthropologie, you will play a key role in driving sales through providing a genuine and unique experience to each customer. You will be responsible for creating a welcoming and personalized environment, connecting with customers, and sharing product suggestions to inspire their style.", "Responsibilities": "Customer...

  • Part-Time Retail Sales Associate

    3 weeks ago

    Napa, California, United States Adidas AG Full time

    Join Our Team as a Part-Time Retail Sales AssociateAbout the Role:We are seeking a highly motivated and enthusiastic Part-Time Retail Sales Associate to join our team at Adidas AG. As a Part-Time Retail Sales Associate, you will be responsible for providing exceptional customer service, creating an emotional connection with every customer, and exceeding...