Restaurant Host Greeter

2 weeks ago


Jacksonville, Florida, United States Sonesta Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Restaurant Host Greeter to join our team at Sonesta Hotels. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless service delivery.

Key Responsibilities
  • Guest Greeting and Seating: Welcome guests, escort them to their tables, and provide menus in a timely and courteous manner.
  • Checkout and Payment Processing: Perform accurate and efficient checkout procedures, adhering to company policies and procedures.
  • Service Standards and Quality: Maintain high standards of service quality, adhering to company guidelines and protocols.
  • Communication and Teamwork: Collaborate with colleagues to ensure seamless service delivery, communicate effectively with guests and team members, and respond to guest inquiries and concerns.
  • Cleanliness and Maintenance: Maintain a clean and organized workspace, adhering to company standards and protocols.
  • Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge, and assist in the training and mentoring of new team members.
Requirements
  • Excellent Communication and Interpersonal Skills: Possess strong verbal and written communication skills, with the ability to interact effectively with guests and team members.
  • Customer Service Focus: Demonstrate a customer-centric approach, with a focus on delivering exceptional guest experiences.
  • Attention to Detail: Maintain high standards of accuracy and attention to detail, adhering to company policies and procedures.
  • Teamwork and Adaptability: Collaborate with colleagues to achieve team goals, and adapt to changing situations and priorities.
  • Physical Demands: Meet the physical demands of the role, including standing for long periods, lifting up to 25 pounds, and performing other physical tasks as required.
Benefits
  • Competitive Compensation and Benefits Package: Enjoy a comprehensive compensation and benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
  • Opportunities for Growth and Development: Participate in ongoing training and development programs, and take advantage of opportunities for career advancement within the company.
  • Collaborative and Supportive Work Environment: Join a dynamic and supportive team, with a focus on collaboration, innovation, and excellence.


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