HVAC Technical Trainer

4 weeks ago

Framingham, Massachusetts, United States Nicholson Plumbing, Heating and Air Conditioning Full time

We are seeking a skilled HVAC Technical Trainer to join our team at Nicholson Plumbing, Heating and Air Conditioning.

Our company has been the trusted name in plumbing, heating, and air conditioning for over 30 years, offering an unmatched level of customer service and technical expertise.

Our employees are the core of our business, and our people-first culture ensures that we can deliver on the Nicholson guarantee with each employee and customer we service.

We believe that happy employees equal happy customers.

We offer competitive compensation, consistent work, professional and personal growth, wellness, and a fun, friendly work environment.

The HVAC Technical Trainer will design and conduct training and development programs to improve individual and organizational performance.

The trainer determines training objectives, assesses technical needs through surveys, interviews with employees, or consultation with managers, and provides technical support to field, office personnel, and frontline managers.

Responsibilities and Duties:

  • Writes training programs, including outlines, text, handouts, and tests.
  • Offers specific technical training programs to help workers maintain or improve job skills.
  • Lectures class on safety, installation, programming, maintenance, machinery, and equipment, following outline, handouts, and texts.
  • Presents information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
  • Administers written and practical exams and writes performance reports to evaluate trainees' performance.
  • Obtains, organizes, or develops training procedure manuals, guides, or course materials, such as handouts or visual aids.
  • Evaluates training materials used for instruction, such as outlines, texts, or handouts.
  • Evaluates modes of training delivery, such as in-person or virtual, to optimize training effectiveness, training costs, or environmental impacts.
  • Keeps current with developments in the area of expertise by reading current publications, books, articles, etc.
  • Attends meetings or seminars to obtain information for use in training programs or to inform management of training program effectiveness.
  • Designs, schedules, and administers meetings, classes, and demonstrations to conduct training.
  • Develops or implements training programs related to efficiency, recycling, or other issues with environmental impacts.
  • Provides support on nights and weekends to technicians that are running into technical difficulties and coaches through diagnostic if needed, or discusses what issue could be.
  • Rides-a-longs for training.
  • Provides assistance and site visits if needed for customer concerns on technical inquiries after multiple warranty or callbacks.
  • Monitors and records tool Co-Op program. Maintains policies in accordance with our Program.

Requirements:

  • Minimum 5 years HVAC training and development experience.
  • High school GED or equivalent.
  • EPA 608 and Lead Renovator Certification preferred.
  • Clean and neat appearance.
  • Strong customer service and communication skills.
  • Hard-working and motivated.

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