Service Manager Position
1 month ago
We are seeking a highly skilled and experienced Service Manager to lead our Heavy-Duty Truck Service Shop at Interstate Companies Inc. This is a critical role in our fixed operations management team, responsible for managing a Service department, developing our service business, ensuring satisfied customers, and promoting our products and truck services.
Key Responsibilities:- Develop and implement strategies to improve customer satisfaction and retention.
- Recruit, hire, lead, motivate, and maintain a high-performing service team.
- Take an active role in company sales and revenue growth.
- Monitor and analyze service department performance using key metrics, including revenue, profitability, and efficiency.
- Ensure compliance with safety goals and risk management practices.
- Manage service invoicing and work order systems.
- Communicate policies, procedures, and branch goals to employees.
- Uphold our promise to customers by delivering exceptional service and support.
- Excellent leadership, communication, and interpersonal skills.
- Knowledge of fixed operations procedures and 5S lean principles.
- Good understanding of mechanical components and associated repair.
- Clear understanding of customer service, sales, and marketing principles.
- Knowledge of profit and loss statements and how to use them to manage a business unit.
- Ability to manage employees and processes effectively.
- Truck shop or heavy-duty diesel equipment service management experience a plus.
- Competitive wages and benefits package.
- Health, dental, and vision coverage.
- Paid time off and holidays.
- 401(k) with company matching.
- Long-term and short-term disability insurance.
- Life insurance.
- Healthiest You virtual healthcare.
- Pet insurance.
- Employee discounts.
- Paid employee assistance program.
- Paid health and well-being screening.
Interstate Companies Inc. is an equal opportunity employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.
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