Service Manager Position

1 month ago


Kent, Ohio, United States Interstate Companies Inc Full time
Job Title: Service Manager

We are seeking a highly skilled and experienced Service Manager to lead our Heavy-Duty Truck Service Shop at Interstate Companies Inc. This is a critical role in our fixed operations management team, responsible for managing a Service department, developing our service business, ensuring satisfied customers, and promoting our products and truck services.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Recruit, hire, lead, motivate, and maintain a high-performing service team.
  • Take an active role in company sales and revenue growth.
  • Monitor and analyze service department performance using key metrics, including revenue, profitability, and efficiency.
  • Ensure compliance with safety goals and risk management practices.
  • Manage service invoicing and work order systems.
  • Communicate policies, procedures, and branch goals to employees.
  • Uphold our promise to customers by delivering exceptional service and support.
Requirements:
  • Excellent leadership, communication, and interpersonal skills.
  • Knowledge of fixed operations procedures and 5S lean principles.
  • Good understanding of mechanical components and associated repair.
  • Clear understanding of customer service, sales, and marketing principles.
  • Knowledge of profit and loss statements and how to use them to manage a business unit.
  • Ability to manage employees and processes effectively.
  • Truck shop or heavy-duty diesel equipment service management experience a plus.
Benefits:
  • Competitive wages and benefits package.
  • Health, dental, and vision coverage.
  • Paid time off and holidays.
  • 401(k) with company matching.
  • Long-term and short-term disability insurance.
  • Life insurance.
  • Healthiest You virtual healthcare.
  • Pet insurance.
  • Employee discounts.
  • Paid employee assistance program.
  • Paid health and well-being screening.

Interstate Companies Inc. is an equal opportunity employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.



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