Solutions Consultant

We are seeking a skilled Solutions Consultant to join our team at Hyopsys LLC. As a Solutions Consultant, you will be responsible for maintaining client relationships, managing opportunities, and producing reports for client evaluations.

Key Responsibilities:

• Assist with maintaining CRM
• Build quotes and work with Sales Engineering staff to build quotes
• Set standards for clients
• Daily management and tracking of time, tickets, activities, and tasks
• Provide client budgets
• Ensure client satisfaction
• Overall business development
• Identify and skillfully recommend improvements in client environments
• Proactively engage with team to maintain client environments
• Quickly and knowledgeably solve client issues
• Solicit and share client/prospect feedback
• Assist in documentation efforts around our product offerings and internal knowledge base
• Effectively assist entire team with product knowledge
• Visit local client sites when needed
• Work with leadership to consolidate efforts and get results
• Work with team to build roadmaps
• Understand, follow, and improve SOPs

Requirements:

• Experience with CRM (customer relationship management tool) required
• Must understand how to track Opportunities and Sales Activities
• Experience with ticketing system(s) a plus
• Background in desktop, system and network admin is a plus
• Enjoy moving around and interacting with clients
• Best practice conversations as it relates to Service Delivery, Infrastructure Uptime, Performance, and Security

Competencies:

• Exceptional client service skills
• Pick up concepts
• Verbal/written communication skills
• Capable of relating technical information to diverse types of individuals
• Self-motivated
• Multi-tasker
• Set priorities
• Meet individual deadlines
• Accomplishing team objectives
• Resolve client issues appropriately and in a timely manner
• Develop and maintain effective, positive internal/external working relationships
• Tackle complex escalations independently and/or with your team
• Follow SOP and participate in improvement of Standard Operating Procedures

Knowledge and Experience:

Bachelor's Degree, Technical school, certifications or similar

Experience working in a client service-oriented position a major plus

General knowledge and ability to speak about evolving IT products and processes including but not limited to:

• Hardware
• Network fundamentals & design
• Licensing
• Security
• Backup & DR
• Cloud services
• File/Print Services
• Virtualization
• VoIP

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Training reimbursement
• Referral program