Senior Support Consultant

3 weeks ago


Santa Clara, California, United States PayNearMe Full time
Job Description

The Technical Account Manager will provide technical consulting and support to improve customer experience. This includes driving support queue management, managing handoffs, escalation / incident management, root cause analysis, and contributing to the team knowledge base.

You will use Zendesk as the primary support channel, with frequent use of email, phone, chat, and virtual meetings. A consultative approach will be applied to understand client needs and provide data-driven solutions to optimize performance and satisfaction.

Candidates should have prior experience in technical consulting, professional services, or sales engineer roles, with emphasis on scoping, solution design, and advocacy. Incident and escalation management experience, especially with engineering, product, and outsourced partner support teams, is also required.

We strive to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.



  • Santa Clara, California, United States Tranzeal Full time

    Job Title: Senior SAP EMS ConsultantAt Tranzeal, we are seeking a highly skilled Senior SAP EMS Consultant to join our team. As a key member of our IT department, you will be responsible for implementing and configuring the SAP Enterprise Management Solution (EMS) platform.Job Description:As a Senior SAP EMS Consultant, your primary responsibilities will...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job DescriptionThe Consulting Director, SOC Advisory, Proactive Services is a senior-level consulting position responsible for delivery oversight for consulting and advisory services across a comprehensive portfolio. The individual will provide expert-level guidance on all areas of cybersecurity and cyber risk management to Unit 42 clients across a wide...


  • Santa Clara, California, United States Numeric Technologies Full time

    Key ResponsibilitiesThe Senior Consultant for Revenue and Receivables Management will play a critical role in supporting and enhancing our SAP BRIM solutions, specifically SAP FI-CA. This role requires a high level of technical expertise and strong analytical skills to analyze complex business problems and develop creative solutions using SAP BRIM.The ideal...


  • Santa Clara, California, United States Intellectt Inc Full time

    Job Description:SAP RAR Support ConsultantAt Intellectt Inc, we are seeking a highly skilled SAP RAR Support Consultant to join our team. As a key member of our organization, you will be responsible for providing expert-level support and configuration services for our clients' SAP RAR finance systems.The ideal candidate will have 8+ years of experience in...


  • Santa Ana, California, United States International Markets Full time

    Job DescriptionWe are seeking a Senior Bioprocess Consultant to join our team. As a Senior Consultant, you will provide senior level consultancy services and leadership within our highly regarded process engineering design company.You will report to the Technology Director and take complete technical and managerial responsibility for key projects, with...


  • Santa Rosa, California, United States Amada Senior Care Full time

    As a Senior Support Associate with Amada Senior Care, you will play a vital role in delivering personalized care and support services to seniors and individuals in need of care in Sonoma, Marin, and Napa counties.We offer flexible scheduling options, including morning, afternoon, and night shifts, full-time or part-time schedules, weekdays, and weekends, to...


  • Santa Monica, California, United States Senior Helpers Full time

    Are you passionate about working with seniors and making a positive impact on their lives? As an In Home Care Aide at Senior Helpers, you'll have the chance to work one-on-one with clients, providing support and companionship, and assisting with daily activities. Bonus: Enjoy a starting salary of up to $**18.50/hour**, paid training, and opportunities for...


  • Santa Clara, California, United States Couchbase Full time

    Join the Movement towards Digital TransformationCouchbase is at the forefront of the digital transformation revolution, enabling organizations to quickly build applications that deliver premium experiences to their customers. As a Sr Technical Support Engineer, you will be part of this exciting journey.We are seeking an experienced professional to join our...


  • Santa Clara, California, United States Apex Systems Full time

    Apex Systems is seeking a highly skilled Senior Technology Business Systems Consultant to join our Consumer Marketing Services team. As a Technology Business Systems Consulting Coordinator, you will act as a liaison between business leaders, end users, and technology groups to drive quality outcomes for our customers.Location: This is a remote...


  • Santa Clara, California, United States KPMG Full time

    The Senior Associate, Workday HCM position is a key role in our Consulting practice, requiring a professional with excellent project management skills and a strong understanding of Workday HCM.About KPMGWe are a global organization with a strong commitment to delivering high-quality services to our clients. Our professionals must be adaptable and thrive in a...


  • Santa Clara, California, United States Oakmont Senior Living Full time

    Lead Our Culinary TeamOakmont Senior Living is looking for a seasoned Executive Chef to lead our culinary team. As a member of our team, you will have the opportunity to shape the dining experience for our residents, crafting menus that showcase the best of local ingredients and innovative cuisine. Our community offers a range of amenities and services...


  • Santa Clara, California, United States Catapult Solutions Group Full time

    About Catapult Solutions Group">We are a dynamic company that delivers cutting-edge IT solutions to clients worldwide.Job Title: Senior Data Center Support Engineer">We are seeking a seasoned professional to join our team as a Senior Data Center Support Engineer.Primary Responsibilities:">">Data Center Support: Provide high-level technical support for data...


  • Santa Clara, California, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    The Senior Program Manager position at netPolarity, Inc. (Saicon Consultants, Inc.) offers an exciting opportunity to lead the preparation of customer services readiness to support new products and deliver new services.Key Skills and Qualifications:Familiarity with supporting technologies such as Cybersecurity, network security, or cloud technologies, with...


  • Santa Clara, California, United States KPMG Full time

    Job Description:We are seeking a Senior Associate, Workday HCM for our Consulting practice. The successful candidate will lead Workday HCM projects involving strategy, implementation support, and Enterprise Resource Planning (ERP) optimization related to Information Technology (IT) operations, business processes, security, and data integrity for the Workday...

  • Senior Sales Manager

    3 weeks ago


    Santa Clara, California, United States Bahwan Cybertek Group Full time

    Job OpportunityWe are seeking a skilled Senior Sales Executive to lead our sales team and drive revenue growth. The ideal candidate will have a strong background in business-to-business sales, with excellent negotiation and consultative skills.


  • Santa Clara, California, United States Palo Alto Networks Full time

    Senior IT Business Analyst - Customer Support Portal ProfessionalPalo Alto Networks seeks a Senior IT Business Analyst to join our world-class IT business analysis team, focused on the Customer Support Portal. As a key member of our organization, you will be responsible for analyzing business requirements, creating functional specifications, and designing...


  • Santa Clara, California, United States Immigratin Advocatres Network Full time

    About the RoleLas Americas Immigratin Advocatres Network is seeking a highly motivated and experienced Senior Immigration Attorney to join our team. As a key member of our legal department, you will be responsible for leading our Detained Deportation Defense Program, providing legal representation to asylum seekers in immigration court, and collaborating...

  • Senior Sales Director

    3 weeks ago


    Santa Clara, California, United States Bahwan Cybertek Group Full time

    Job Title: Senior Sales DirectorEstimated Salary: $120,000 - $180,000 per year.Job OverviewWe are seeking an experienced Senior Sales Director to drive sales and lead our sales team. The ideal candidate should have a proven track record in sales management and be able to analyze industry trends to identify opportunities for growth.The successful candidate...


  • Santa Clara, California, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    About the TeamWe are a leading provider of post-silicon validation services, and we're seeking a highly skilled Senior Validation Expert to join our team at netPolarity, Inc. (Saicon Consultants, Inc.). As a Senior Validation Engineer, you will be responsible for developing and executing test plans and scripts to validate Ethernet network...


  • Santa Clara, California, United States Immigratin Advocatres Network Full time

    Job OpportunityWe are seeking a highly experienced and skilled Senior Staff Attorney to provide deportation defense services to individuals in removal proceedings. With the highest immigration detention rates and denial rates in the country, this role plays a critical part in promoting equity and fair treatment for all.About UsOur organization's mission is...