Store Manager Trainee

3 weeks ago


Charlotte, North Carolina, United States Insomnia Cookies Full time
About the Role

We are seeking a highly motivated and experienced Store Manager in Training to join our team at Insomnia Cookies. As a Store Manager in Training, you will be responsible for leading our team of cookie enthusiasts and ensuring that our customers receive an exceptional experience.

Key Responsibilities
  • Manage and train a team of 2-5 team members to achieve sales and customer satisfaction goals.
  • Supervise and coordinate daily store operations, including inventory management and scheduling.
  • Conduct interviews and make hiring decisions for new team members.
  • Support the Store Ops Manager with ordering, inventory control, and scheduling.
  • Ensure that all team members are meeting Insomnia Cookies' standards for baking, uniform, and company policies.
  • Upsell and provide exceptional customer service to drive sales and customer loyalty.
Requirements
  • At least 1 year of experience in a supervisory role within a restaurant or retail store.
  • Prior experience conducting in-person interviews of hourly support staff.
  • Prior Point of Sale (POS) systems experience.
  • Ability to utilize MS Office, Word, and our Applicant Tracking System.
  • Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs-Sun).
  • Must be 18 years of age or older and have legal eligibility for employment in the United States.
About Us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Today, we are a rapidly growing company with over 290 stores globally, known for our innovative bakery + delivery concept and our commitment to providing exceptional customer service.



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