Infrastructure Systems Specialist

4 days ago


Buffalo, New York, United States Lighthouse Technology Services Full time
Infrastructure Analyst Job Description

Lighthouse Technology Services is seeking a skilled Infrastructure Analyst to join our team. This is a 10+ month contract opportunity that can be remote within the United States.

Key Responsibilities:
  • Install, configure, operate, and maintain systems hardware and software, as well as related infrastructure.
  • Ensure system hardware, operating systems, software systems, and related procedures align with organizational values, enabling staff and partners.
  • Respond to and resolve help desk escalations based on previous incidents.
  • Complete related master work orders or request-based tasks.
  • Respond to and resolve identified technical incidents based on previous incidents, analyze and isolate issues.
  • Use basic diagnostic tools to troubleshoot issues.
  • Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes, and maintaining operational and configuration standards.
  • Participate in project work within the team.
  • Provide coaching to less experienced staff on processes.
  • Complete evening responsibilities as scheduled.
  • Identify improvement opportunities to existing procedures to improve efficiency; document these changes as needed.
Requirements:
  • Minimum of 5 years higher education and/or work experience.
  • Prior experience reading and digesting technical information.
  • Prior experience communicating technical problems to management.
  • Strong customer focus, including ability to manage customer needs and multiple work priorities.
  • Prior experience providing updates and statuses.
  • Bachelor's degree in a technology-related field.

Pay Range: $33-$43/hr+



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