Front Desk Team Member
2 weeks ago
About Us: Crunch Fitness is a leading provider of fitness services, offering a range of programs and amenities to support our members' wellness goals. Our team of dedicated professionals is passionate about delivering exceptional customer service and helping our members reach their full potential.
">Job Title: Member Service Representative
">Job Summary: We are seeking a friendly and motivated Member Service Representative to join our front desk team. As a key member of our team, you will be responsible for providing excellent customer service, answering phone calls, and processing membership transactions.
">Responsibilities:
- Provide exceptional customer service to members and guests, including greeting them warmly and checking them in efficiently
- Process membership transactions, including sales and renewals, while maintaining accuracy and attention to detail
- Answer phone calls and respond to inquiries in a courteous and professional manner
- Maintain a clean and organized work area, ensuring that the front desk is always well-presented and inviting
Requirements and Qualifications:
- High school diploma or equivalent required; 1 year of experience in a customer-facing role preferred
- Ability to communicate effectively and demonstrate proficiency in reading and writing skills
- Strong customer service orientation and problem-solving skills
- CPR/AED certification required (can be obtained within 30 days of hire)
Compensation and Benefits: This hourly position offers a competitive salary range of $12.50-$16.00 per hour, depending on experience, plus commission-based incentives. Full-time employees also receive benefits, including subsidized health insurance coverage, basic life and AD&D insurance, HSA, short-term disability, and a free gym membership.
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Front Desk Support Specialist
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Fitness Services Associate
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