Restaurant Operations Manager

1 month ago


Durham, North Carolina, United States Potbelly Franchisee Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our Potbelly shop. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a clean and inviting shop environment.

Key Responsibilities
  • Lead and motivate a high-performing team to achieve sales and profit goals
  • Develop and implement effective marketing strategies to increase sales and customer loyalty
  • Ensure exceptional customer service and maintain a clean and safe shop environment
  • Manage labor costs, inventory, and cash handling procedures to maintain profitability
  • Monitor and analyze financial reports to make informed business decisions
  • Develop and implement plans to improve customer satisfaction and loyalty
  • Recruit, train, and develop a strong team of employees
  • Maintain a positive and inclusive work environment
Requirements
  • Minimum of 2 years of experience as a General Manager in a restaurant or retail environment with P&L responsibility
  • Strong business acumen and ability to see the big picture
  • Excellent communication and leadership skills
  • Ability to manage a fast-paced, high-volume environment
  • Financial literacy and ability to understand financial reports
  • Strong interpersonal and time-management skills
  • Ability to delegate, follow-up, and hold team accountable
  • Ability to create and execute effective plans to build the business
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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