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Telephone Triage Registered Nurse
2 months ago
As a dedicated professional, you will deliver exceptional nursing care to a designated group of patients across various outpatient settings.
At Cleveland Clinic Weston Hospital, we pride ourselves on being at the forefront of healthcare technology and education, while consistently prioritizing patient-centered care.
Our facility is recognized as one of the premier hospitals in the Miami-Fort Lauderdale area, part of Cleveland Clinic's esteemed Florida region.
Here, you will collaborate with passionate caregivers, receive unwavering support, and cultivate a fulfilling career within one of the most respected healthcare organizations globally.
In your role as a telephone triage nurse, you will assist patients in identifying their care needs through telephonic consultations.
Your responsibilities will include conducting verbal assessments to determine whether patients require emergency care, need to schedule a doctor's appointment, or can manage their health concerns at home.
Key Responsibilities:- Gather pertinent information from patient calls to evaluate their health status.
- Provide recommendations for further medical care.
- Offer education and guidance to patients via phone consultations.
- Collaborate with physicians regarding patient care requirements.
- Arrange appointments or referrals for patients as necessary.
- Utilize medical records technology effectively.
Ideal Candidate Profile:
- Holds a valid RN license with relevant experience.
- Must be available to work onsite in Weston, FL.
- Possesses excellent verbal communication abilities.
- Demonstrates strong clinical and assessment skills.
- Familiarity with Epic EMR is preferred.
At Cleveland Clinic, we prioritize the well-being of our caregivers.
We are committed to providing resources for professional growth, a rewarding career path, and comprehensive benefits that enhance your health and future.
As part of our caregiver family, you will share in our values and mission to be the leading provider of healthcare and an exemplary workplace.
Additional Responsibilities:
- Conduct nursing assessments to evaluate health conditions.
- Perform telephone triage effectively.
- Alert physicians of any abnormal findings.
- Develop care plans in partnership with patients, families, and the healthcare team.
- Work with care coordinators to facilitate seamless transitions of care.
- Assist with specialized diagnostic and therapeutic procedures as needed.
- Administer medications and treatments as prescribed, monitoring patient responses.
- Initiate emergency measures when necessary.
- Provide health education tailored to patients and families, adapting materials to meet learning needs.
- Ensure efficient operation of ambulatory care areas.
- Engage in quality improvement initiatives to enhance patient outcomes and safety.
- Maintain ongoing professional development and meet annual competency requirements.
- Perform other duties as assigned.
Qualifications:
- Graduate from an accredited nursing program; BSN preferred.
Certifications Required:
- Current state RN licensure.
- Basic Life Support (BLS) certification from the American Heart Association.
- Advanced Cardiac Life Support (ACLS) certification required within six months for specific roles.
- Additional certifications may be required based on specialty.
Competencies:
- Strong critical thinking and judgment skills.
- Ability to work effectively in high-pressure environments.
- Professional demeanor with a focus on patient safety and quality improvement.
- Excellent communication and interpersonal skills.
Experience:
- Minimum one year of recent nursing experience required.
- Consideration for current Cleveland Clinic caregivers with relevant clinical experience.
Physical Requirements:
- Full range of motion and manual dexterity required.
- Ability to meet the physical demands of the role.
- May involve exposure to communicable diseases.
- Light work capacity, including lifting and moving objects as necessary.
Personal Protective Equipment:
- Adherence to Standard Precautions and use of PPE as required.
