Customer Support Ambassador

3 weeks ago


Honolulu, Hawaii, United States Komodo Co., Ltd. Full time

Komodo Co., Ltd. is a pioneering company shaping the gaming and manga industries of the future. Our diverse team comprises experienced professionals who bring revolutionary hardware like the Steam Deck to markets in Asia, develop and publish original games on Steam and consoles, and create a community of language learners around the globe with our upcoming manga platform.

We are a passionate and creative team that loves introducing new products to the world. We believe people are at their best when they play, and play is central to everything we do. If you have a passion for gaming and manga, you may be the ideal candidate for this opportunity.

The Opportunity: Customer Support Ambassador

This role involves responding to customer inquiries in English and Japanese regarding the Steam Deck portable gaming PC, games, and upcoming manga-related projects. Your primary responsibilities will include assisting customers with questions about purchasing, payment, delivery, returns, and exchanges so they can purchase and use our products with confidence. This position requires flexibility, timeliness, and courtesy in responding to irregular consultations and questions.

A successful candidate will be a lifelong learner with an interest in Japanese and Hawaiian culture. They must possess excellent communication skills to listen and understand customer needs, providing them with the best solution. As a team member, you will not only handle inquiries from customers but also collaborate with various departments and provide operational support, including software-related, marketing, and logistics tasks.

Key Responsibilities:
  • Responding to customer inquiries (via email) regarding online store orders and deliveries
  • Management of online store and FAQ content
  • Aggregation and analysis of customer feedback
  • Identifying customer needs and proposing improvements to our products and services
  • Cooperation with other departments and external parties, and translating texts as necessary
Requirements:
  • Native-level English skills and business-level or higher Japanese skills
  • Experience in proposing and improving systems and business processes based on customer trends or feedback to improve customer satisfaction
  • Able to flexibly respond to circumstances by coordinating closely with teams and other departments without relying on individual decisions
  • Passionate about the game and manga industries
  • Experience in one project for at least 2 years and achieving goals preferred
  • Experience in leading or managing a team in any department preferred
What We Offer:

In exchange for your hard work and dedication, we offer an attractive compensation package, including an estimated annual salary of $50,000 - $70,000 depending on experience, private health insurance, lifestyle and fitness benefits, generous paid time off, free games and manga, and free language classes to all of our full-time employees.



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