High-Line Service Manager

2 days ago


Metairie, United States Paretti Imports Full time
Job Title: High-Line Franchise Service Manager

At Paretti Imports, we are seeking a highly skilled and experienced Service Manager to lead our High-Line car franchise service department. As a key member of our team, you will be responsible for delivering exceptional service to our discerning customers and driving business growth through efficient and high-quality workmanship.

Key Responsibilities:
  • Manage a team of service advisors and technicians to ensure seamless customer service and efficient workflow
  • Develop and implement processes to improve service efficiency, customer satisfaction, and employee productivity
  • Handle customer complaints and issues with diplomacy and professionalism, ensuring prompt resolution and customer satisfaction
  • Maintain strong relationships with luxury car brand representatives to stay up-to-date on industry trends and best practices
  • Monitor service department performance, including financial targets, customer satisfaction, and employee productivity
Requirements:
  • Prior experience in the luxury car industry, preferably in a service management role
  • Strong leadership skills with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills
  • Ability to handle challenging customer situations with diplomacy and professionalism
  • Strong problem-solving and decision-making abilities
  • Proficient in computer programs and systems related to automotive service management
Benefits:
  • Comprehensive healthcare and dental plans
  • Paid vacation and sick leave
  • 401(k) retirement savings plan
  • Employee discounts on luxury car purchases

Paretti Imports is a leading luxury car dealership located in Metairie, Louisiana. With over 30 years of experience in the industry, we pride ourselves on providing exceptional service and a wide selection of luxury car brands to our discerning customers. At Paretti Imports, we are committed to creating a positive and rewarding work environment for our employees, with opportunities for growth and advancement.



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