Customer Service Delivery Advocate

5 days ago


Cicero, United States Carvana Full time

Job Summary: As a Customer Service Delivery Advocate at Carvana, you will be responsible for facilitating and coordinating the delivery of purchased vehicles to customers. This role requires frequent interaction with customers in person, by phone, email, and text to ensure a seamless delivery experience.

Key Responsibilities:

  • Coordinate with customers to schedule delivery of vehicles purchased from Carvana
  • Facilitate the delivery of vehicles to customers, ensuring all necessary documentation is complete and accurate
  • Respond promptly to customer requests and assist in resolving any issues or complaints
  • Maintain accurate and detailed notes of customer interactions
  • Complete a pre-delivery checklist to ensure vehicles are ready for delivery

About Carvana: Carvana is a leading online used car retailer that offers a unique and convenient car-buying experience. Our team is dedicated to providing exceptional customer service and ensuring that every customer has a positive experience.



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