NORC Manager of Outreach and Program Development Position

2 weeks ago

New York, New York, United States Goddard Riverside Community Center Full time
Job Title: NORC Manager of Outreach and Program Development

Goddard Riverside Community Center is seeking a highly motivated and experienced NORC Manager of Outreach and Program Development to join our team. The successful candidate will be responsible for leading the implementation of outreach initiatives, conducting/supervising community outreach, developing and overseeing activities and events programming for NORC members, providing coordination for supplementary services, and coordinating meetings of partners.

Key Responsibilities:

  • Meet with potential new members to explain services available and to assess client needs, oversee the initial registration process, including intake, needs assessment, and health indicator surveys, and enroll new participants.
  • Assist and advocate for seniors on a wide range of issues including entitlements, health and mental health care, and housing.
  • Perform occasional assessments and make home visits to older adults to identify their needs, link them to services, and provide ongoing social contact.
  • Document services provided according to program and agency guidelines.
  • Implement and administer a wide variety of programming to benefit NORC participants.
  • Conducts annual needs assessment and program satisfaction surveys to measure the impact of services provided and makes service changes based on outcomes.
  • Conduct sustained community outreach and marketing to potential community partners who might provide services to NORC members or develop collaborative activities and initiatives.
  • Implement, support, and follow all agency policies and procedures.
  • Promote the agency by performing outreach, participating in community events, and representing the agency to the public.
  • Develop and implement outreach strategies to reach severely isolated residents.
  • Facilitate NORC Partners meetings to keep them informed about NORC Program development.
  • Coordinate off-site programming, field trips, and supervision of the participating members.
  • Effectively respond to program-related inquiries from the members, staff, and the community.
  • Perform data entry to support the flow of data and statistics for internal reporting and contract requirements.

Requirements:

  • Bachelor's in social work or related field required and possess relevant experience with the aging population.
  • Proficient in Microsoft Word, Excel, Outlook, and Publisher.
  • CPR certified and AED/First Aid Certified or be willing to attend both trainings.
  • Bilingual, English/Spanish or English/Chinese highly preferred.
  • Highly resourceful team player, with the ability to also be extremely effective independently.
  • Bicultural skills desirable, but not required.
  • Ability to work some flexible hours (e.g., evenings and weekends).
  • Experience and success working in partnership with an aging community, residents, and community organizations.
  • Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment.
  • Experience with and interest in working with an aging population.
  • Excellent verbal and written communication skills.
  • Ability to work well with a diverse group of staff and Activity Specialists.
  • Willingness to work select weekends and to occasionally adjust hours to accommodate the needs of the role and programming.
  • Excellent organization and planning skills.

About Us:

Goddard Riverside Community Center and the Stanley M. Isaacs Neighborhood Center are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City's leading human services organizations meeting the needs of children, youth, and families, homeless individuals, and older adults throughout Manhattan and New York City.

Equal Employment Opportunity:

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.

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