Health Insurance Call Center Team Member

7 days ago


Orlando, Florida, United States MCI Careers Full time
{"Job Overview": "We are seeking an onsite Health Insurance Call Center Agent to play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.", "Key Responsibilities": "
  • Provide information to customers about various healthcare options and insurance policies.
  • Help customers choose the appropriate insurance policy that fits their needs.
  • Engage with customers to understand their requirements and provide relevant solutions.
  • Ensure that all activities and advice comply with insurance regulations and company policies.
  • Deliver high-quality service to ensure customer satisfaction and retention.
  • Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
  • Maintain accurate and up-to-date customer information and documentation.
  • Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
  • Promote various insurance products and services to meet sales targets and business objectives.
  • Resolve any concerns that customers may have with their insurance policies.
  • Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
", "Requirements": "
  • A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
  • Two 21 monitors are needed.
  • A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
  • You must provide your own headset.
", "Working at MCI": "

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

", "About MCI": "

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

", "Equal Employment Opportunity": "

MCI is an equal opportunity employer and makes employment decisions on the basis of merit, qualifications, skills, and abilities.

", "Company Overview": "

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

", "Disability Accommodation": "

MCI is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

", "Contact Us": "

Please contact us at [insert contact information] for more information about this job opportunity.

", "Disclaimer": "

Job descriptions are subject to change and may not include all responsibilities that are inherent in every position.

", "Equal Employment Opportunity": "

MCI is an equal opportunity employer and makes employment decisions on the basis of merit, qualifications, skills, and abilities.

", "Reasonable Accommodation": "

MCI is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

", "Company Overview": "

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

", "Working at MCI": "

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

"}

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