Health Insurance Call Center Team Member
7 days ago
- Provide information to customers about various healthcare options and insurance policies.
- Help customers choose the appropriate insurance policy that fits their needs.
- Engage with customers to understand their requirements and provide relevant solutions.
- Ensure that all activities and advice comply with insurance regulations and company policies.
- Deliver high-quality service to ensure customer satisfaction and retention.
- Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
- Maintain accurate and up-to-date customer information and documentation.
- Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
- Promote various insurance products and services to meet sales targets and business objectives.
- Resolve any concerns that customers may have with their insurance policies.
- Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
- A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
- Two 21 monitors are needed.
- A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
- You must provide your own headset.
We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
", "About MCI": "MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
", "Equal Employment Opportunity": "MCI is an equal opportunity employer and makes employment decisions on the basis of merit, qualifications, skills, and abilities.
", "Company Overview": "MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
", "Disability Accommodation": "MCI is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.
", "Contact Us": "Please contact us at [insert contact information] for more information about this job opportunity.
", "Disclaimer": "Job descriptions are subject to change and may not include all responsibilities that are inherent in every position.
", "Equal Employment Opportunity": "MCI is an equal opportunity employer and makes employment decisions on the basis of merit, qualifications, skills, and abilities.
", "Reasonable Accommodation": "MCI is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.
", "Company Overview": "MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
", "Working at MCI": "We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
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