Health Insurance Call Center Agent
1 week ago
About the Role:
We are seeking a highly motivated and skilled Health Insurance Call Center Agent to join our team at ValorVIP in Orlando, FL. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and have a strong background in health insurance.
Responsibilities:
- Provide accurate and up-to-date information to customers about various healthcare options and insurance policies.
- Help customers choose the appropriate insurance policy that fits their needs by engaging with them to understand their requirements and providing relevant solutions.
- Ensure that all activities and advice comply with insurance regulations and company policies.
- Deliver high-quality service to ensure customer satisfaction and retention.
- Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
- Maintain accurate and up-to-date customer information and documentation.
- Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
- Promote various insurance products and services to meet sales targets and business objectives.
- Resolve any concerns that customers may have with their insurance policies.
- Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
- Participate in ongoing training and professional development to maintain licensure and improve skills.
Requirements:
- A valid Healthcare Insurance License is required.
- Previous call center experience is preferred.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Excellent oral and written communication skills.
- Strong organizational abilities and interpersonal skills.
- Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
- Capable of functioning efficiently in a fast-paced environment.
- Dependable in completing assignments and maintaining attendance.
What We Offer:
We offer competitive compensation packages, including a salary range of $40,000 - $60,000 per year, based on experience, and opportunities for professional development and growth. Our team is committed to fostering a positive and inclusive work environment, where employees can thrive and reach their full potential.
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