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Monitoring Associate

2 months ago

Jersey City, New Jersey, United States Affiliated Monitoring Full time
{"title": "Monitoring Associate", "description": "Job Summary

We are seeking a highly skilled Monitoring Associate to join our team at Affiliated Monitoring. As a Monitoring Associate, you will play a critical role in ensuring the safety and security of our clients' properties across the country.

Key Responsibilities
  • Provide exceptional customer service to our clients, responding to and addressing real-time alarms in a timely and professional manner.
  • Assist customers with troubleshooting, technical support, security installation, and other account maintenance issues.
  • Adhere to regulations and protocols governing alarm and emergency response procedures, ensuring compliance at all times.
  • Coordinate cross-functionally with other departments as needed.
  • Utilize multiple tools and systems to provide the best solutions for customers.
Requirements
  • 1+ years of experience in customer service or call center environment.
  • Comfortable using a computer and modern technology.
  • Ability to work in a fast-paced high volume call center environment.
  • Excellent written and verbal communication skills.
  • Detail oriented and strong desire to help others.
  • Access to reliable transportation.
About Affiliated Monitoring

Affiliated Monitoring is a leading provider of alarm and emergency monitoring services, committed to keeping millions of people safe by monitoring the health and security systems that protect them. With over 40 years of success, we leverage today's technologies to enjoy continued aggressive growth. We are based in New Jersey and Texas, while serving clients nationally.

We are committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. We strongly encourage women, veterans, people with disabilities, people of color, and trans- and gender nonconforming candidates to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status, or other personal characteristics protected by law.

Benefits

Affiliated Monitoring is proud to offer full comprehensive medical, dental, and vision coverage along with a 401(k)-retirement plan, company-paid life insurance, and more.

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