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Client Relations Specialist
2 months ago
Vensure Employer Solutions stands as the largest privately owned entity in the HR technology and service industry, offering a wide-ranging suite of solutions that includes HR/HCM technology, managed services, and global business process outsourcing (BPO).
As a comprehensive "One Employer Solution" based in Chandler, Arizona, Vensure empowers numerous businesses to enhance and expand their operations through tailored strategies that benefit both employers and employees.
For more information, please visit our website.
Position Overview
We are currently in search of a Client Relations Associate to become part of our expanding organization.
Under general supervision, the Client Relations Associate will deliver support via telephone, email, and chat to external clients who reach out regarding payroll practices, human resources, software operations, and various technical and non-technical matters.
Work Schedule: 5:30 AM to 2:30 PM AZ time.Key Responsibilities
1. Actively participate in a collaborative customer service environment.
2. Efficiently manage daily requests from the client base.
3. Conduct thorough research to provide accurate and timely resolutions for client inquiries.
4. Ensure adherence to necessary audits and internal compliance protocols.
5. Support, educate, and develop the client base in alignment with our products and services.
6. Take ownership of client issues, ensuring effective problem resolution and process updates.
7. Foster and enhance client relationships through direct interaction, addressing client feedback, process improvements, software updates, and regulatory payroll matters.
8. Maintain a high level of expertise in Payroll, time and attendance, and HR services through ongoing training and personal development.
9. Provide extended business day support to clients when necessary.
10. Utilize strong customer service skills to build and maintain client trust and partnerships.
11. Engage in effective business and software best practice resolutions.
12. Participate in client retention strategies.
13. Analyze issues and deliver effective problem resolutions.
14. Exhibit a positive demeanor with both internal and external clients.
Qualifications
- Strong client service orientation
- Excellent problem-solving skills
- Technical knowledge or aptitude
- Proficiency in mathematics
- Computer skills, including familiarity with Windows and MS Office applications
- Strong listening and verbal communication abilities
- Team-oriented mindset
- Organizational skills
Education & Experience
- Demonstrated knowledge of database, web server, and open-source technologies
- Familiarity with Payroll, HR, and Time and Attendance software systems
- Ability to multitask and adapt in a fast-paced environment
- Strong organizational, analytical, and problem-solving skills
- Excellent verbal and written communication skills
Preferred:
- Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) designation.
Technologies:
- Microsoft Office Products
- Payroll, Time and Attendance, and HRIS Software Platforms
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