Service Lead
2 days ago
Job Summary: We are seeking a highly skilled and experienced Service Lead to join our team at Big Lots. As a Service Lead, you will be responsible for leading the service team, including cashiering and recovery-related functions, and ensuring exceptional customer service and operational front-end standards.
Key Responsibilities:
- Lead and supervise the Service Team in all cashiering, front-end, and recovery functions.
- Provide feedback to store leadership on team performance.
- Ensure customer service standards, front-end operations, and program compliance.
- Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
- Utilize company tools, reports, and feedback to analyze trends and collaborate with store leadership to refine plans and achieve store initiatives and goals.
Requirements:
- High School Diploma, GED, or equivalent work experience required.
- Minimum two years retail management experience preferred.
- Strong decision-making, problem resolution, and interpersonal skills required.
- Ability to lift, carry, push, and pull a minimum of 50 pounds required.
- Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.
- Basic English literacy, math, and PC skills required.
What We Offer:
We offer a competitive hourly rate that equals or exceeds the required minimum wage applicable to the job location. We are an equal opportunity employer and consider all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
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