Field Service Technician

4 days ago

Fort Myers, Florida, United States Felder Group USA Full time
Job Description

Position Title: Field Service Technician

Job Type: Full-time, Monday - Friday 8am to 5pm
Salary: Negotiable based upon experience and skill

About Us:

Felder Group USA is a leading manufacturer of high-quality, precision European woodworking machines. Our equipment features the latest technology, highest safety standards, and premium raw materials to ensure quality assurance. We strive to maintain aggressive growth while providing exceptional service and customer support.

Our Team:

We are a dynamic team of professionals who work independently and collaboratively to achieve our goals. Our teams are composed of small groups of individuals who are empowered to make decisions and take ownership of their work. This approach eliminates the possibility of employees feeling stuck in a 'dead-end job.'

Job Requirements:

We are seeking a highly motivated and career-driven individual to fill the position of Field Service Technician in the Fort Myers, FL area and beyond. The ideal candidate will be comfortable working independently and with peers, available to travel throughout the week, and proficient in computer and cell phone literacy. Electrical knowledge is an asset, and we are willing to train a mechanically inclined person who is eager to learn.

Key Responsibilities:

  • On-Site Service: Diagnose, troubleshoot, repair, and/or install woodworking machinery at customer shops. This may involve extensive traveling across the United States or within your region.
  • In-Office Support: Utilize our integrated digital ticket support system to assist customers with troubleshooting machinery issues. Promptly communicate via phone call, video call, and email to diagnose and identify issues. Recommend solutions to the customer on how to solve their issue, including steps to fix the issues themselves, the purchase of spare parts, and/or the purchase of an on-site service visit by a Felder Group USA Technician.
  • Showroom & Used-Machinery Support: In our local office, you may be tasked with assisting in the installation, calibration, and operation of showroom machinery. You may also be tasked with diagnosing, troubleshooting, and repairing damaged or used machinery.

Qualifications:

  • High school diploma or GED required; Bachelor's degree or certification preferred
  • Ability to build strong relationships with the customer and display excellent communication skills
  • Ability to manage your workflow in a timely and consistent manner
  • Ability to lift up to 55 pounds
  • Problem-solving skills and mechanical aptitude
  • Computer literacy
  • Knowledgeable about all safety requirements
  • Ability to diagnose AC and DC circuits
  • Ability to diagnose pneumatic systems
  • Ability to travel via car and airplane; ability to complete multi-day assignments out-of-state

What We Offer:

  • Health/Vision/Dental benefits
  • Retirement plan
  • Vacation/PTO
  • 7 Paid Holidays
  • Most weekends off
  • Opportunity for advancement
  • Hourly wage with incentives
  • Generous overtime is available

Physical Demands:

  • Sit or stand for long periods of time
  • Lift heavy objects
  • Utilize a wide range of tools
  • Conduct work mostly inside an Office/Warehouse/Woodworking Shop but may also need to complete work duties outside.
  • Travel extensively

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