Membership Retention Specialist

4 weeks ago


Cincinnati, Ohio, United States TriHealth Full time

The Member Services Coordinator role at TriHealth is a dynamic opportunity for an individual to excel in customer service, sales, and communication. As a key member of our team, you will be responsible for scheduling membership tours, walk-ins, and prospecting, while meeting and exceeding new membership monthly and quarterly sales goals.

Key Responsibilities:

  • Scheduling membership tours and walk-ins
  • Prospecting and selling ancillary service lines
  • Providing exceptional customer service using our CRM and membership software
  • Completing scheduled Manager on Duty weekday evenings, weekend, and holiday shifts
  • Acting as liaison between members and multiple departments

Requirements:

  • 1 year post High School Education in General Studies
  • Equivalent experience accepted in lieu of degree
  • Point of Sale experience
  • Computer application skills
  • Customer service

Working Conditions:

Climbing - Occasionally
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting



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