Membership Retention Specialist
4 weeks ago
The Member Services Coordinator role at TriHealth is a dynamic opportunity for an individual to excel in customer service, sales, and communication. As a key member of our team, you will be responsible for scheduling membership tours, walk-ins, and prospecting, while meeting and exceeding new membership monthly and quarterly sales goals.
Key Responsibilities:
- Scheduling membership tours and walk-ins
- Prospecting and selling ancillary service lines
- Providing exceptional customer service using our CRM and membership software
- Completing scheduled Manager on Duty weekday evenings, weekend, and holiday shifts
- Acting as liaison between members and multiple departments
Requirements:
- 1 year post High School Education in General Studies
- Equivalent experience accepted in lieu of degree
- Point of Sale experience
- Computer application skills
- Customer service
Working Conditions:
Climbing - Occasionally
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting
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